TriCities Hospital

Behavioral Health • Hopewell, VA • Since 1915

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About

TriCities Hospital (Columbia/HCA John Randolph, Inc.) is a Hopewell-based hospital in the Tri-Cities region, part of HCA Virginia. The facility offers comprehensive medical care including emergency services and advanced minimally invasive orthopedic surgeries. It operates as a 147-bed hospital with a free-standing TriCities Emergency Center to serve the local community. Contact: 804-541-1600.

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Clinic Type

Behavioral Health

Address

Hopewell, Virginia

Phone

(844) 706-8773

Email

PARA.HCARecordsRequestRIC@hcahealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.hcavirginia.com/locations/tricities-hospital/specialties/mental-health-and-wellness

Services Offered

Behavioral health center
Inpatient psychiatric care
Care for military service members
24/7 access to psychiatrists
Medication administration and monitoring
Personalized aftercare planning
Prolonged exposure therapy for PTSD
Treatment for addiction issues
Multi-family care
Private and semi-private rooms

Insurance & Payment

—

Languages Spoken

English

Social Media

Twitter Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Rehab.com: 4.2/5 stars (1,788 reviews)
Healthgrades (HCAHPS based): 57% (patient experience) (N/A)
Apple Maps: 2.1/5 stars (Not explicitly stated)

Patients praise

praise for specific staff members (nurses/radiology) for being kind, professional, and efficient
satisfaction with the cleanliness and organization of the facility in certain departments
appreciation for clear communication from some healthcare providers

Common complaints

reports of unprofessional behavior and dismissive attitudes from staff
concerns regarding communication and safety management, particularly in sensitive situations
complaints about long wait times in the emergency department
allegations of prioritizing profit over patient care, including financial strain and billing issues

"Money has a greater value than people here. They forget to give you your prescriptions, so that may cause problems with your meds in the future."

— Rehab.com review

"i was a patient their from july 21st to october 7th most staff were abusive not pnly to me but many others that came and gone but very particular staff were sadists"

— Apple Maps review

"Many visitors commend the friendly demeanor of nurses like Mitch and Lauren, emphasizing their compassionate approach during procedures... The hospital’s cleanliness and organized environment also stand out as notable strengths"

— Wheree review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.