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One Medical, Hollywood

One Medical

Primary Care • Hollywood, CA • 1 in West Hollywood locations

About

One Medical's West Hollywood office at 8570 W Sunset Boulevard offers primary care for adults, including preventive care, physicals (Live Well visits), women's health, and mental health services through Mindset by One Medical. The clinic provides same/next-day appointments with no membership required, accepts many insurance plans, and offers in-office lab services.

Clinic Type

Primary Care

Address

8570 W Sunset Boulevard, West Hollywood, CA 90069

Phone

888-663-6331

Email

techsupport@onemedical.com

Opening Hours

Mon–Fri: 8AM–5PM; Sat–Sun: Closed (Lab hours may differ; see note about special hours and lab hours).

Telehealth

Available

Services Offered

  • Primary care for adults
  • Physicals / Live Well visits
  • Women’s health
  • Mental health (Mindset by One Medical)”,

Technology & Equipment

  • Mobile app for booking and pre-visit questions
  • Lab services (on-site lab hours described)

Team

  • Michael Cheng — Provider
  • Ashley Stratton — Provider
  • Jennifer Allaire — Provider
  • Lara Crystal Ornelas — Provider
  • Patrick Portiz — Provider

Insurance & Payment

—

Appointments billed to you or your insurance; copays or deductibles may apply.

Languages Spoken

—

Current Offers

Book online, no membership needed.

FAQs

What services are available at the West Hollywood One Medical?

Primary care for adults, preventive care, physicals, women’s health, mental health (Mindset), chronic disease management.

Is there a membership required to book an appointment?

No membership needed.

What is primary care?

Primary care is the first line of defense in your health care, focusing on prevention, wellness, and management of overall health. It involves a continuous relationship with a primary care provider who can coordinate care and refer you to specialists if needed.

Do you take my insurance?

One Medical accepts many insurance plans; copays or deductibles may apply. Appointments are billed to you or your insurance.

Can I use One Medical if I have insurance that isn’t accepted by your offices?

If your insurance isn’t accepted at a particular office, you may still be able to use One Medical services through other arrangements; please contact the office to confirm eligibility.

How can I contact my primary care provider?

You can contact your primary care provider through the One Medical app or by calling the office during business hours.

Can I get lab work done at One Medical?

Yes, One Medical offers in-office lab services; some tests may be limited by location and availability.

Which appointment type should I use?

One Medical offers same/next-day appointments; online booking is available. Appointments are billed to you or your insurance; copays or deductibles may apply.

Can you refill my prescriptions? Or help me get a new prescription?

Prescriptions can be managed through your provider during an appointment or via the app as appropriate.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 3.3/5 (6 reviews)
  • US News Doctors: 5/5 (20 reviews)
  • Healthgrades: 4.2/5 (5 reviews)
  • WebMD Care: 4.5/5 (23 ratings/2 reviews)
  • Healthgrades: 2.7/5 (13 reviews)
  • Healthgrades: 5/5 (28 reviews)
  • Healthgrades: 4.3/5 (12 reviews)
  • Medical News Today: 5/5 (2 reviews)

Patients praise

  • Bedside manner, described as kind, attentive, and caring
  • Effective communication, including listening and thorough explanations
  • Proactive and personalized follow-up care
  • Positive experiences with staff professionalism and office environment
  • Inclusive, LGBTQ+-affirming care environments valued in the area

Common complaints

  • Difficult or long scheduling/wait times
  • Provider demeanor perceived as rushed, condescending, or dismissive
  • Concerns regarding thoroughness of care and failure to address or explain conditions
  • Poor communication, including difficulty reaching staff or providers after visits
  • Concerns about upsell practices in some corporate-affiliated clinics

"I have never had a doctor go above and beyond for me to talk about all of my complaints. He was very patient and cured my problem when other physicians blew my symptoms off. He called me personally himself on two occasions to follow up with me and I really appreciated that."

— Patient review of Dr. Maziar Ghalili

"Not timely and it’s next to impossible to be seen by her unless you can wait a few months to get in. Also she is very late to each appt. so plan on waiting half your day here."

— Patient review of Dr. Ruth Russell

"Not only is her bedside manner amazing, she never makes you feel rushed or like any question is too small. I feel seen and heard regarding all of my care when she is my doctor"

— Patient review of Dr. Alice Peng

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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