One Medical
Internal Medicine • Hollywood, CA • 1 (West Hollywood office) locations
About
One Medical's West Hollywood office at 8570 W Sunset Boulevard offers primary care and internal medicine for adults, including seniors on Medicare. Services include preventive care, annual physicals, women's health, mental health services through Mindset by One Medical, lab services, telemedicine, and chronic disease management. Same or next-day appointments are available online with no membership required.
Clinic Type
Internal Medicine
Address
8570 W Sunset Boulevard, West Hollywood, CA 90069
Phone
888-663-6331
techsupport@onemedical.com
Opening Hours
Mon–Fri: 8AM–5PM; Sat–Sun: Closed (lab hours may differ; special hours listed on site)
Telehealth
Yes (One Medical offers telehealth and virtual care)
Services Offered
Technology & Equipment
Team
Insurance & Payment
Copays or deductibles may apply; appointments billed to patient’s insurance; verification needed for specific plans.
Insurance billed, Self-pay
Languages Spoken
Pricing
Current Offers
New patient welcome — null (expires null)
FAQs
Do I need a membership for West Hollywood One Medical?
Book online, no membership needed.
Where is the West Hollywood office located?
8570 W Sunset Boulevard, West Hollywood, CA 90069.
What is primary care?
(From FAQ section) Primary care is the first point of contact for health concerns and ongoing care for adults; One Medical provides comprehensive primary care services.
Do you take my insurance?
Yes, we accept many insurances; copays or deductibles may apply. Exact insurances accepted are not listed on the page.
Can I get lab work done at One Medical?
Yes; lab hours are listed and there are certain tests that can be performed in-house; some tests may have limitations (e.g., vaccinations, certain injections not performed during labs).
Which appointment type should I use?
The page mentions same/next-day appointments and online booking; specific appointment types are not exhaustively enumerated.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.3 out of 5 stars (46 reviews)
Patients praise
- Clean, modern, and non-sterile office environment
- Physicians noted as thorough and attentive during appointments
- Convenient appointment scheduling and location accessibility
- Positive experiences with specific medical staff members
Common complaints
- Difficulties with the billing department and insurance claims processing
- Long wait times to speak with customer service or schedule appointments
- Concerns regarding upsell practices and membership fee management
- Limited app functionality for non-premium members
- Experiences with staff turnover and perceived lack of loyalty to long-term patients
"I’ve had a horrible time with the billing department at One Medical... I’ve tried emailing and calling, but either the email isn’t returned or I’m told someone will call me back in 8 weeks(?!?)."
— Birdeye Review for West Hollywood location"It was explicitly stated that you cannot compose new messages to medical care providers in the app without paying extra... Just obviously and unmistakably shady business."
— Better Business Bureau (BBB) Complaint SummarySynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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