The Counseling Center

Counseling • Hobart, IN

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About

The Counseling Center in Geneva, NY provides counseling, psychological services, and emergency crisis services to students. The center offers teletherapy appointments through Mantra and consultation services to students, faculty, staff, and families. It is accredited by the International Association of Counseling Services, Inc.

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Clinic Type

Counseling

Address

91 St. Clair Street, Geneva NY 14456

Phone

(315) 781-3388

Email

counselingcenter@hws.edu

Opening Hours

Monday-Friday 9 a.m. - 12 p.m. and 1:15 p.m. - 5 p.m.

Website

https://www.hws.edu/offices/counseling/default.aspx

Telehealth

Additional free teletherapy appointments available through telehealth partner Mantra

Emergency Care

Crisis/crisis counseling services, 24/7 crisis hotline via ProtoCall

Services Offered

counseling services
emergency/crisis services
psychological services
prevention and crisis services
consultation to students, faculty, staff and families

Technology & Equipment

ProtoCall crisis services
International Association of Counseling Services accreditation

Team

Vanessa Rauscher — Office Manager

Insurance & Payment

—

phone scheduling: (315) 781-3388, email: counselingcenter@hws.edu, after-hours crisis hotline via ProtoCall, Emergency/after-hours: call (315) 781-3388 or 911

Languages Spoken

English

FAQs

How can I schedule an appointment?

Call (315) 781-3388 during business hours or email counselingcenter@hws.edu.

What is the after-hours crisis option?

Urgent care/crisis services via ProtoCall; call (315) 781-3388 and choose option 1.

To schedule an appointment, how can I contact the Counseling Center?

Call (315) 781-3388 to speak with the office manager during business hours.

What if I am calling after hours?

Leave a message with your name and phone number, or email counselingcenter@hws.edu and they will contact you to assist with scheduling.

Is teletherapy available?

Yes, additional free teletherapy appointments with clinicians from multicultural backgrounds and various specialties are available through Mantra.

How can I reach urgent or crisis services?

Call (315) 781-3388 and press option 1 to connect to crisis services; you can also contact campus safety at (315) 781-3333 or call 911.

What is the Counseling Center's mission?

Provide high-quality, confidential psychological services supporting student development, with counseling, prevention and crisis services and psychological consultation.

Awards & Accreditations

Accredited by the International Association of Counseling Services, Inc.

Social Media

Tiktok Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Indiana Rehabs (Regional Mental Health Center - Hobart): 3.8 out of 5 stars (4 reviews)
Three Best Rated (Hobart Counselling Centre, Tasmania): 4.8 out of 5 stars (Not explicitly stated)
Recovery.com (Groups Recover Together Hobart): 5.0 out of 5 stars (6 reviews)

Patients praise

Professional and compassionate care reported by some patients
Effective counseling and therapy services for personal development and mental health
Helpful for specific needs like substance use disorders or personal life-design support

Common complaints

Occasional reports of waitlists or lack of response when calling for appointments
Concerns regarding fees or accessibility for some potential patients

"Diane helped me re-build and re-design my life from the ground up. Having reached rock bottom, she supported me on a journey to discover who I am..."

— Three Best Rated (Hobart Counselling Centre, Tasmania)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].