The Rehabilitation Hospital of the Pacific at Hilo

Occupational Therapy • Hilo, HI

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About

The Rehabilitation Hospital of the Pacific at Hilo offers occupational therapy services at its facility in Hilo, Hawaii. The department is open Monday through Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to noon.

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Clinic Type

Occupational Therapy

Address

76 Puuhonu Pl

Phone

1-800-966-5955 (toll free) or 711(TTY for the hearing/speech impaired)

Email

directoryupdate-hi@kp.org

Opening Hours

8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.

Website

https://healthy.kaiserpermanente.org/hawaii/facilities/the-rehabilitation-hospital-of-the-pacific-at-hilo-138493/departments/physical-occupational-therapy-dlp-300835

Services Offered

Occupational Therapy

Team

Clinicians in this department — Occupational Therapy department clinicians

Insurance & Payment

—

Languages Spoken

—

FAQs

Clinicians in this department

Occupational Therapy department clinicians

What are the clinic hours?

8 a.m. – 5 p.m. or Saturday, 8 a.m. – noon.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Top Rated Local: 4.5-5 out of 5 (limited sample size) (Varies by source; generally low volume for Hilo location specifically)

Patients praise

Patients and family members have noted that the facility is clean and offers private care areas
Individual stories highlight successful recovery journeys, particularly in stroke and trauma rehabilitation, citing compassionate and motivated therapists and nurses
Some patients feel the facility plays a critical role in restoring quality of life and independence

Common complaints

Complaints regarding poor patient care, including lack of assistance with basic needs like toileting and call button response times
Reports of poor customer service, including difficulty with scheduling, unresponsive staff, and impersonal front office interactions
Frustration regarding discharge planning and lack of coordination with pharmacy or post-discharge care

"Multiple times she would have to lay in a wet bed because no one would answer the call button. They also wouldn’t even answer when her roommate would yell for them."

— Unilocal review of the Rehabilitation Hospital of the Pacific

"The staff are very friendly and the facility is clean. Private areas for patient care."

— Yelp review of REHAB at Hilo

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

REHAB Hospital of the Pacific launches Stroke Center of Excellence to support recovery across Hawaii - HI Now — Jun 6, 2026
REHAB Hospital of the Pacific selects Medline as its Prime Vendor - Medline Newsroom — Apr 28, 2026
Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now — Feb 26, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.