Optum Primary Care

Family Medicine • Hicksville, NY

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About

Optum Primary Care - Hicksville is a family medicine and primary care clinic located in Hicksville, NY. The practice is physician-led and receives administrative and clinical support services from Optum.

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Clinic Type

Family Medicine

Address

Optum Primary Care - Hicksville, Hicksville, NY 13601

Phone

1-877-292-4040

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.optum.com/en/care/facilities/ny/optum-primary-care-hicksville-13601_1001022001.html

Services Offered

Family Medicine
Primary Care

Team

Optum Primary Care - Hicksville — Clinic

Insurance & Payment

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Languages Spoken

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Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Optum.com (John F. Rothar, MD): 4.9 out of 5 stars (185 ratings (individual provider))
Optum.com (Abigail Claire O'Brien Scarchilli, MD): 5.0 out of 5 stars (13 responses (individual provider))

Patients praise

Professional, attentive, and caring physicians
Thorough medical exams and willingness to listen to patient concerns
Efficient office staff experiences reported by some patients

Common complaints

Poor customer service and difficulty reaching staff by phone
Long hold times and unresponsiveness to inquiries
Billing problems and errors
Concerns regarding quality of care and administrative management following acquisition by Optum
Difficulty with prescription requests and specialist referrals

"Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message."

— LocalityBiz Review

"He is the best pc I ever had, he is always been very attentive to my medical needs and always gives the perfect specialist referral if needed"

— Optum.com Provider Review

"The doctors are good but the management is terrible. You cannot get anyone on the phone, prescription requests take forever."

— Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Cindy Yueh, MD - Family Medicine | Optum — Apr 21, 2026
Lisa Alex, MD - Internal Medicine | Optum — Mar 30, 2026
UPS Facilities Map - Optum — Apr 5, 2026
Optum hiring Associate Patient Care Coordinator in Hicksville, NY — Jun 23, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.