Baystate Gastroenterology

Gastroenterology • Greenfield, MA • Since 1895

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About

Baystate Franklin Medical Center (BFMC) is a nonprofit hospital located in Greenfield, MA, providing comprehensive, close-to-home care. Key details: - Services: General hospital and health care facility in Greenfield (Massachusetts), with focus on local patient care - Contact: 413-773-0211; Website: baystatehealth.org/locations/franklin-medical-center - Organization: Part of Baystate Health; aliases include BFMC - Additional notes: Presence includes a small international footprint (Costa Rica) and affiliation with Baystate Health network If you’re specifically seeking Baystate Gastroenterology services in Greenfield, this page confirms BFMC is the local Baystate Health facility, but does not provide detailed gastroenterology program information. For GI-specific details, consider checking Baystate Health’s gastroenterology department page or contacting BFMC directly.

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Clinic Type

Gastroenterology

Address

48 Sanderson Street, Suite 102, Greenfield, MA 01301

Phone

Fax 413-773-2629

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

- Monday: 8 am - 5 pm - Tuesday: 8 am - 5 pm - Wednesday: 8 am - 5 pm - Thursday: 8 am - 5 pm - Friday: 8 am - 5 pm - Saturday: Closed - Sunday: Closed

Website

https://www.baystatehealth.org/locations/health-and-wellness-center-greenfield/gastroenterology

Services Offered

Gastroenterology

Insurance & Payment

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Pay My Bill, multiple bill payment options, participate in most insurance programs in our area

Languages Spoken

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FAQs

Do you accept new patients on a referral basis?

Yes, this practice accepts new patients on a referral basis.

What is the practice name?

Baystate Medical Practices - Greenfield Gastroenterology

Is the practice accepting new patients?

We accept new patients on a referral basis.

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

WebMD / Healthgrades: ~4.5/5 (Dr. Rose Cesar) (~21-38 ratings)
Beaming Health / Yelp (via MapQuest): ~2.3-2.5/5 (3 ratings)
MedicalNewsToday: 5.0/5 (Dr. Pikeshkumar Patel) (5 ratings)

Patients praise

Compassionate, patient, and thorough care from specific providers
Effective communication and clear explanations of conditions/treatments
High satisfaction with procedural outcomes such as colonoscopies and endoscopies
Appreciation for staff efficiency and friendliness by some patients

Common complaints

Poor communication and administrative run-around regarding scheduling procedures
Complaints about an impersonal, assembly-line approach to patient care
Frustration with long delays and lack of follow-up
Occasional reports of providers seeming dismissive or failing to listen to concerns

"My visit with Dr Cesar was the best medical visit I've ever had in 56 years! She is so knowledgeable, caring and explains things so well."

— WebMD Patient Review

"Communication with Baystate Gastroenterology is abysmal. Been getting the run around for three months trying to schedule a procedure."

— LocalityBiz Patient Review

"I've been with this office for 15 years. They used to be great. Now they're complete trash."

— Yelp (via MapQuest) Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Baystate Health names Dr. Scott Lichtenberger as Chief Operation Officer
Baystate Franklin nurses speak out against hospital layoffs - Greenfield Recorder — Jun 18, 2026
Baystate Franklin nurses union seeks to maintain staffing minimums in new contract - Greenfield Recorder — Feb 18, 2026
Baystate Health cuts 117 corporate jobs amid ‘headwinds’ - Greenfield Recorder — Feb 17, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.