Crystal Run Healthcare
Podiatry • Greenburgh, NY • Since 1996
About
Crystal Run Healthcare is a multi-specialty medical practice headquartered in Middletown, NY, with 14 offices in the Hudson Valley region. They operate as a private/public-facing healthcare provider under Optum, offering 50+ medical and surgical specialties and over 375 physicians/APCs. Their podiatry services are represented by recently added specialists (e.g., Dr. Sherwin Shaju, DPM). If you’re specifically seeking podiatry care in Greenburgh or nearby, Crystal Run provides foot and ankle care through its podiatry team and has multiple locations within the region; you can contact their Middletown HQ or local offices for podiatry appointments and services. For more details or to find the nearest podiatry location, visit crystalrunhealthcare.com or call 845-703-6999.
Clinic Type
Podiatry
Address
155 Crystal Run Road, Middletown, NY 10941, US
Phone
845.703.6999
noreply@optum.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Crystal Run Healthcare website: 4.4 out of 5 (12 ratings (Sanjeev Baldeo, DPM))
- Crystal Run Healthcare website: 4.9 out of 5 (33 ratings (Katherine Wood, DPM))
- Healthgrades: 1.0 out of 5 (1 rating (Crystal Run Health Care - Newburgh))
Patients praise
- High provider-specific ratings for certain podiatrists (e.g., Katherine Wood, Sanjeev Baldeo)
- Some staff noted as professional, helpful, and efficient in certain instances
- Clean and well-maintained office environments reported at some locations
Common complaints
- Difficulties in scheduling appointments and getting timely return calls
- Long wait times for both appointments and in-office visits
- Customer service and billing issues, particularly following the Optum acquisition in 2023
- Staff perceived as rude, unprofessional, or cold in some locations
- Communication gaps between patients and providers
"Most of the staff is rude and cold. I was led to believe i was being seen by a doctor when in the end she was a PA. Informations are very mislead whenever you ask something. Their phone service is a joke."
— LocalityBiz (Rock Hill location)"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 Westchester (Reporting on constituent survey)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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