Corewell Health Grand Rapids Hospitals Physical Therapy

Patients praise

• Professional and knowledgeable staff in related departments like Spine and Pain Management
• High patient satisfaction scores for specific providers (e.g., in Physical Medicine and Rehabilitation)
• Positive experiences with personalized, one-on-one care in some Corewell Health rehabilitation locations

Common complaints

• Concerns regarding billing practices and difficulty resolving payment issues
• Negative experiences with therapy consistency and continuity of care
• Complaints about administrative processes such as referral requirements
• Serious allegations of professional misconduct by a former physical therapist within the broader organization