Trinity Health Medical Group
Internal Medicine • Grand Haven, MI • Since 1994
About
Trinity Health IHA Medical Group (Integrated Health Associates) is a large, nonprofit multi-specialty medical group based in Ann Arbor, Michigan, founded in 1994. It operates over 100 locations in Southeast Michigan with more than 3,000 staff and nearly 1,000 providers, delivering over one million patient visits annually. The group emphasizes patient-centered care, extended hours, urgent care access, and online tools for diagnosis, treatment, and appointments. It has been recognized as Metro Detroit’s Top Physician Group by Consumer Reports and operates under the guiding principle “our family caring for yours.” While the primary hub is in Ann Arbor, the page notes a broad range of specialties, including primary care and pediatrics. For more information or to connect with primary care or pediatric services, visit ihacares.com or the main Trinity Health Michigan site.
Clinic Type
Internal Medicine
Address
Grand Haven, MI
Phone
616-844-4523
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Opening Hours
7:00am - 5:00pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What are the hours?
7:00am - 5:00pm (typical for the practice site; exact hours shown above)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 2.6/5 stars (27 reviews)
- Ratings.MD (Dr. Kyle Kramer): 4.9/5 stars (382 verified ratings)
- Ratings.MD (Jennifer Krieger, NP): 4.7/5 stars (232 verified ratings)
Patients praise
- High ratings for individual providers (many physicians and NPs have ratings above 4.5/5)
- Patients feeling valued, respected, and listened to by specific clinicians
- Prompt responses from providers when issues are raised directly to them
- Satisfaction with the professional quality of clinical care from specific doctors and nurse practitioners
Common complaints
- Rudeness or lack of empathy from front-office/reception staff
- Difficulties with appointment scheduling, long wait times for appointments, and abrupt cancellation/rescheduling experiences
- Concerns regarding communication responsiveness, including neglected inquiries or follow-ups
- Negative experiences with specific medical care or clinical procedures, including allegations of incompetence or poor diagnostic thoroughness
- Dissatisfaction with administrative efficiency and staff professionalism
"Bottom line is that your front end people need training in how to be empathetic and kind. Thank you for listening."
— Ratings.MD (Verified patient review)"Dr. Reidy is amazing, however his front office staff offers the absolutely worst, rudest customer service I have ever experienced."
— LocalityBiz (Patient review)"Jennifer made me feel valued and respected. She was able to provide a prescription and helpful suggestions for further care."
— Ratings.MD (Verified patient review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Brittany Erridge, MD | Trinity Health Michigan — May 14, 2026
- Find a Doctor | Trinity Health Michigan — May 16, 2026
- Primary Care Campaign | Trinity Health Michigan — Jul 12, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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