Ascension Saint Thomas Urgent Care
Urgent Care • Franklin, TN • Since 2011
About
Ascension Saint Thomas Urgent Care is part of the Urgent Team family and offers Franklin-area walk-in urgent care services for non-life-threatening injuries and illnesses. No appointments are needed, and centers typically provide functions such as physicals, minor injuries (sprains, cuts, infections), x-rays and lab work, immunizations, flu shots, DOT and occupational health testing, and pediatric/adult care in a walk-in setting. The network emphasizes compassionate, comprehensive, convenient, and affordable care with extended hours across its 84+ centers in the Southeast, including Ascension Saint Thomas Urgent Care locations in Middle Tennessee. For current openings or local specifics, visit the CAREERS tab on urgentteam.com.
Clinic Type
Urgent Care
Address
509 Hillsboro Rd, Franklin, TN 37064
Phone
+16154722139
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Opening Hours
M-F: 8am - 8pm; Sat: 9am - 5pm; Sun: 1pm - 5pm
Telehealth
Telemedicine visits available
Services Offered
Insurance & Payment
No insurance? Learn about our Self-pay Program.
Cash, Credit Cards, Self-pay
Languages Spoken
FAQs
What are the hours of operation?
M-F 8am–8pm; Sat 9am–5pm; Sun 1pm–5pm.
What is the address?
509 Hillsboro Rd, Franklin, TN 37064.
What services are offered?
Urgent care, Primary & Family Care, Instant RX, Medically-Supervised Weight Loss, Monitoring & Management, Occupational Health, School, Sports & Camp Physicals, Wellness Care, Women’s Health.
Do you offer walk-in or scheduled visits?
Three convenient ways to visit: walk in, Hold My Spot scheduling, or Telemedicine.
Do you accept insurance?
Most insurance plans, including TRICARE, VA, Wellpoint/Amerigroup, Ambetter, Medicare and Medicaid.
Is there a self-pay option?
Yes, there is a Self-pay Program.
Is Telemedicine available?
Yes, Telemedicine visits are available.
Where can I find more information about payments or pay bills?
See the Payment Options page and Pay My Bill.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Google and other aggregate review sites: 4.7 to 4.8 stars overall (Over 1,100 reviews mentioned across platforms)
- Solv Health: 4.7/5 for quality of care; 4.3/5 for wait-time (Not explicitly stated, but based on recent data)
Patients praise
- Professional, friendly, and compassionate staff
- Efficient scheduling and online check-in process
- Clean and well-maintained facility with modern equipment
- Generally quick service for urgent care needs
- Responsive management when issues are reported by patients
Common complaints
- Occasional concerns regarding diagnostic accuracy and delays in treatment
- Issues with administrative tasks, such as uploading immunization records
- Potential for extended wait times during busy periods
- Occasional difficulties with specific service requests, like certain types of physicals
"Staff is Friendly, Professional and Knowledgeable. Very Clean. Dr. Lucy is Fantastic... Can't say enough about this Facility. Would use them as my primary care if I could."
— BusinessYab user review"They treated me very well and the space was so clean! With HEPA machines in each room for clean air! Was testing for the flu and it was positive. So grateful for this place!"
— Loc8NearMe user review (June 2026)"After doing this review they did reach out to me and correct the mistake and scheduled a same-day appointment to resolve the prior issue. So, I updated my rating from 1 star to 4 stars since they were responsive to the review and corrected the issue."
— BusinessYab user review regarding issue resolutionSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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