Carilion Clinic General Surgery - Franklin
Surgery • Franklin, VA • Since 1899
About
Carilion Clinic is a nonprofit, integrated health system based in Roanoke, Virginia, operating seven hospitals in western Virginia and offering extensive services across primary and specialty care. It includes a full spectrum of surgical services through its physician practices and hospital facilities, with specialties spanning general, cardiovascular, orthopedics, neurosurgery, and pediatric surgery. The system is anchored by the Virginia Tech Carilion School of Medicine and Research Institute and employs thousands of staff and physicians across 225+ practice sites. For Franklin-specific general surgery details (Franklin, VA), direct contact or a local Carilion Clinic general surgery department listing would be advisable to confirm surgeons, clinic locations, schedules, and appointment options. Key contact: direct@carilionclinic.org | 1-800-422-8482.
Clinic Type
Surgery
Address
P.O. Box 13367, Roanoke, Virginia 24033, US
Phone
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 5.0 out of 5 (4 reviews (for a specific provider))
- Carilion Clinic website: 4.7 out of 5 (325 total ratings (practice level))
Patients praise
- Patients reported feeling respected and heard by specific providers
- Professionalism and empathy from some surgical and medical staff
- Positive surgical outcomes mentioned in specific reviews
Common complaints
- Long wait times for emergency and general services
- Dissatisfaction with communication and administrative policies regarding appointment scheduling
- Reports of rude or dismissive staff behavior in some departments
"Dr. Knowles is an excellent wound doctor and also a kind and caring person. I highly recommend him."
— Healthgrades review for Dr. Robert C. Knowles"Not sure why it has bad rating, I'm from patrick county but drive to this hospital for any emergency or surgery need and have had nothing but excellent service from the staff and Drs."
— Patient review of Carilion Franklin Memorial Hospital facilitySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [XLS] March 2026 - Carilion Clinic — Mar 15, 2026
- Michael P. O'Malley, MD - Carilion Clinic — Nov 23, 2025
- Carilion Clinic Outpatient Therapy-Franklin Rd, Roanoke, VA — Jan 6, 2026
- Carilion Franklin Memorial Hospital named to Becker's Hospital Review's 'Great Community Hospitals' list | Local News | smithmountaineagle.com — Jul 15, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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