Family Care Center Franklin

Mental Health Services • Franklin, TN • 1 in Franklin, plus network of other clinic locations listed on site locations

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About

Family Care Center Franklin is a mental health clinic in Franklin, Tennessee offering therapy, counseling, psychiatry, medication management, and TMS (Transcranial Magnetic Stimulation). The clinic provides care for children, adolescents, adults, and geriatric patients through in-person and telehealth appointments, accepting most major insurance plans, self-pay options, and HSA/FSA accounts.

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Clinic Type

Mental Health Services

Address

5030 Carothers Pkwy., Ste 120, Franklin, TN 37067

Phone

888-374-5066

Email

—

Opening Hours

Monday–Friday 8 a.m. to 5 p.m.; Saturday: Closed; Sunday: Closed

Website

https://fccwellbeing.com/clinic-locations/tennessee/franklin-clinic/

Telehealth

Yes, in-person and telehealth appointments available

Services Offered

therapy and counseling
psychiatry
medication management
TMS (Transcranial Magnetic Stimulation)
telehealth appointments
child and adolescent mental health
adult mental health
geriatric psychiatric care
evaluations and diagnoses
collaborative care teams
in-network insurance access
self-pay options
HSA/FSA accepted
out-of-network documentation for reimbursement

Technology & Equipment

TMS (Transcranial Magnetic Stimulation)

Insurance & Payment

most major insurance plans in Tennessee
most major health insurance plans in Tennessee
VA benefits
out-of-network
self-pay
HSA/FSA

Accepts most major insurance plans; documentation available for out-of-network reimbursement

self-pay, credit/debit, HSA/FSA payments, insurances accepted, HSA/FSA, insurance billed to in-network plans

Languages Spoken

English

Pricing

no explicit pricing information available on page

Current Offers

New patient onboarding — null (expires null)

FAQs

Do you accept new patients?

Yes, Family Care Center in Franklin is accepting new patients for therapy, counseling, psychiatry, medication management and TMS.

What types of health insurance do you accept? Do you accept self-pay or out-of-network patients?

Family Care Center in Franklin accepts most major health insurance plans in Tennessee for therapy, psychiatry, medication management and TMS. We also offer flexible self-pay options and accept HSA/FSA accounts. For patients with out-of-network insurance, we provide documentation to help you seek reimbursement.

Social Media

Youtube

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Cool Springs Psychiatric Group (Birdeye): 4.3/5 (474 reviews)
Dr. James Hart (Healthgrades): 3.6/5 (11 reviews)
Family Care Center (Birdeye): Not explicitly rated, but well-regarded (378 reviews)

Patients praise

Compassionate and attentive providers: specific clinicians noted for being genuine, kind, and excellent listeners.
Effective treatment outcomes: patients reporting significant improvements in mental health and well-being.
Helpful support staff: some patients highlight positive experiences with specific staff members or clinicians.
Comprehensive care: appreciation for detailed explanations regarding medication and treatment plans.

Common complaints

Administrative issues: frequent turnover of staff, difficulty scheduling appointments, and long wait times.
Poor communication: unanswered phone calls, unreturned messages, and lack of responsiveness.
Billing and professional conduct concerns: reports of unauthorized charges, rude interactions, and unprofessionalism.
Quality of care concerns: complaints regarding lack of empathy, feeling brushed aside, and concerns about medication management.
HIPAA/Privacy issues: specific reports of potential privacy violations.

"The staff though? Wouldn't contact them if you need anything because it'll be literal years of ignored requests. I've been asking for my medical records and was given the run around repeatedly."

— Cool Springs Psychiatric Group Review

"The office manager will also try to charge any credit card they can find that you have used in the past without your permission for random made up charges without any explanation. Very unethical and unprofessional in my opinion."

— Dr. William B. Bell Review

"Alex is also great! She is incredibly detailed when explaining and takes time to make sure you understand your meds and how they work. She let's you be in the driver's seat and take things at a pace you are comfortable with."

— Clarity Behavioral Health, PLLC Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.