HealthFirst Family Care Center

Internal Medicine • Franklin, NH • Since 1996

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About

HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.

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Clinic Type

Internal Medicine

Address

HealthFirst Family Care Center (address not specified on the page)

Phone

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Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://healthfirstfamily.org/

Services Offered

Primary care
Integrated health care (medical and behavioral health)
Care coordination
Chronic disease management
Pain management (implied by primary care)
Mental health services
Substance use disorder treatment
Nutrition counseling
Care for whole person

Insurance & Payment

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HealthFirst will never deny access to services because of inability to pay and offers discounted sliding fee scale based on family size and income; Community Resource Specialists assist with options to reduce out-of-pocket costs (e.g., Market Place insurance, NH Easy programs, Medicaid)

Financing: Discounted sliding fee scale based on income and family size

Languages Spoken

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Pricing

Discounted sliding fee scale based on income and family size

Commitments

HealthFirst will never deny access to services because of inability to pay
Sliding fee scale available based on income and family size

Awards & Accreditations

2024 Business NH Magazine’s Healthcare Business of the Year

Social Media

Twitter Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

rater8: 4.97 out of 5 (aggregate across multiple providers/locations) (246 ratings and 126 comments)

Patients praise

attentive, thorough, and professional providers who listen to concerns
compassionate care regardless of ability to pay
helpful and caring nursing and behavioral health staff
integrated team-based approach for primary and behavioral health care

Common complaints

billing issues and incompetence in the administrative office
poor communication, such as unreturned phone calls
patients feeling unheard, stigmatized, or judged by staff
workplace stress due to high patient volume and management challenges

"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything... These people only care about your money and not your health."

— LocalityBiz review

"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."

— rater8 patient review for Carly Rose Burke, APRN

"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."

— rater8 patient review for Kimberly Fader, APRN

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

HealthFirst Named Grantee | HealthFirst Family Care Center, Inc. — Oct 22, 2025
HealthFirst Staff Shine During Community Health Center Week | HealthFirst Family Care Center, Inc. — Aug 13, 2025

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.