Bon Secours – Franklin Family Medicine
Internal Medicine • Franklin, VA
About
- The page is about Bon Secours and its network of physicians, with a focus on Southside Physicians, a small healthcare entity based in Petersburg, VA, and part of the Bon Secours family. - Key details: Bon Secours operates as a healthcare provider across Virginia and South Carolina, offering doctors and specialists. - Offices listed: 510 S Sycamore St, Petersburg, VA; 436 Clairmont Court, Suite 105, Colonial Heights, VA 23834 (two entries for Colonial Heights). - Category alignment includes healthcare, doctors, Virginia, South Carolina, and specialists. - If your query is specifically about Bon Secours – Franklin Family Medicine, this page confirms Bon Secours’ broader physician network but does not provide specific Franklin Family Medicine details.
Clinic Type
Internal Medicine
Address
1378 Armory Drive, Franklin, Virginia 23851
Phone
757-562-3003
emailCompliance@BSMHealth.org
Opening Hours
7:00 am - 5:00 pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services does Franklin Family Medicine provide?
Preventing illness and helping patients manage chronic conditions with attentive, personalized primary care, including annual wellness checkups and flu shots.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Bon Secours Official Site (for specific provider): 4.8 out of 5 (31 reviews)
- Birdeye (Google reviews aggregate): 3.7 out of 5 (35 reviews)
Patients praise
- Professional and attentive individual providers who listen to patient concerns
- Quick and efficient emergency care for some patients
- Friendly office staff in primary care settings
Common complaints
- Long wait times for appointments
- Perceived lack of compassionate care or feeling judged by staff/providers in emergency settings
- Frustration with staffing levels and administrative communication
"NP Melissa is very caring and she listens attentively to all of my concerns and worries. She responded very appropriately."
— Bon Secours Patient Reviews"The new doctors that replaced Dr. Ponder may be great doctors. However, if it takes three months to see a provider they are of no good to their patients. And being told by staff “we have three doctors doing the work of six” is a very poor reflection on Bon Secour."
— WebMD Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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