Ascension Saint Thomas Urgent Care

Emergency Care • Franklin, VA

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About

Ascension Saint Thomas Urgent Care in Franklin, Tennessee offers urgent care, primary and family care, wellness care, occupational health, school and sports physicals, women's health, instant prescriptions, medically-supervised weight loss, and monitoring and management services. Located at 509 Hillsboro Road next to Starbucks, the clinic is open Monday through Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 1pm to 5pm. The clinic accepts most insurance plans including TRICARE, VA, Medicare, and Medicaid, as well as cash and credit cards.

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Clinic Type

Emergency Care

Address

509 Hillsboro Rd, Franklin, TN 37064

Phone

+1-615-472-2139?

Email

—

Opening Hours

M-F: 8am - 8pm; Sat: 9am - 5pm; Sun: 1pm - 5pm

Website

https://www.urgentteam.com/locations/ascension-saint-thomas-franklin-tn/

Telehealth

Telemedicine visit available

Emergency Care

Urgent Care

Services Offered

Urgent Care
Primary & Family Care
Wellness Care
Occupational Health
School, Sports & Camp Physicals
Women’s Health
Instant RX
Medically-Supervised Weight Loss
Monitoring & Management

Insurance & Payment

Most insurance plans
TRICARE and VA
Wellpoint/Amerigroup
Ambetter
Medicare
Medicaid
cash
credit cards

No insurance? Learn about our Self-pay Program.

Cash, Credit Cards, Self-pay

Languages Spoken

English

FAQs

What are the hours of operation?

M-F 8am–8pm; Sat 9am–5pm; Sun 1pm–5pm.

Social Media

Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Solv (Ascension Saint Thomas Urgent Care): 4.8/5 stars (5,339 ratings, 1,206 reviews)
Birdeye/Google (Physicians Urgent Care): 4.7/5 stars (1,199 reviews)
Fast Pace Health Urgent Care Clinic: 1.4/5 stars (BBB reviews) and 3.6/5 stars (Birdeye) (127 BBB complaints (3 years), 466 Birdeye reviews)
Solv (CareNow Urgent Care): 5.0/5 stars (1 review)

Patients praise

Friendly and professional staff interactions
Efficiency and speed of care for some patients (particularly with online booking)
Convenience of walk-in availability and online scheduling tools
Helpful front desk staff in resolving check-in or insurance issues

Common complaints

Billing transparency and unexpected charges (especially after visits)
Long wait times or limited availability during peak times despite being an urgent care
Perceived poor bedside manner or dismissive attitudes from some providers
Difficulty in communication and reaching billing or administrative support

"Imagine that, health care is already such a shady and underhanded practice that now you have doctors outright lying about the charges..."

— Better Business Bureau complaint regarding Fast Pace Health

"The patient care experience is about making a personal connection with the patient & every team member did just that while rendering exceptional care."

— Patient review of Ascension Saint Thomas Urgent Care

"This place is called an urgent care, but if you need to be seen urgently this name may be VERY misleading!"

— Patient review of Physicians Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].