SSM Health Medical Group

Primary Care • Florissant, MO • Since 1872

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About

SSM Health Medical Group Florissant likely refers to the SSM Health system’s facilities in the Florissant, Missouri area. Key context based on the SSM Health overview: - SSM Health is a Catholic, nonprofit, integrated health system serving Illinois, Missouri, Oklahoma, and Wisconsin, with a mission-driven focus on compassionate care. - The system operates hospitals, primary/urgent care, physician offices, outpatient and virtual care, home/hospice services, a pharmacy benefit company, health plan, and an accountable care organization. - Primary locations in Missouri include St. Louis area sites; Florissant falls within the broader Missouri network. - Visiting the SSM Health official site and searching for Florissant or St. Louis County locations. - Contacting SSM Health Florissant directly at the Missouri offices listed by SSM Health (HQ and Missouri addresses), or call 1-573-681-3742 for general inquiries and be directed to Florissant services.

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Clinic Type

Primary Care

Address

14021 New Halls Ferry Road

Phone

314-839-0910

Email

community.benefits@ssmhealth.com

Opening Hours

Open Everyday: 6:00 AM to 10:00 PM

Website

https://www.getcare.ssmhealth.com/locations/location-details/primary-care-cross-keys-florissant

Telehealth

SSM Health Express Virtual Care

Services Offered

Primary Care
Internal Medicine
Express Clinic (linked)
Express Virtual Care (SSM Health Express Virtual Care)

Team

Kim McDonald, Internist (Internal Medicine) — MD

Insurance & Payment

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Languages Spoken

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FAQs

What ages are seen at this primary care clinic?

Patients 18 years of age and older.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

SSM HEALTH MEDICAL GROUP (Yelp): not stated in source snippet (review mentions strong bedside manner) (not stated in source snippet)
SSM Health Medical Group in Florissant (SSM getcare profile): 4.7 out of 5 (187 ratings)
SSM Health Medical Group: Florissant, MO (Vitals): not stated in source snippet (not stated in source snippet)
SSM Health Medical Group (Doctor reviews site): includes 1/5 through 5/5 distribution shown (Based on 3 reviews)
SSM Health Medical Group (ratings.md profile): not stated in source snippet (not stated in source snippet)

Patients praise

Compassionate, attentive, and experienced care
Providers who listen; good bedside manner
Clinic cleanliness and staff support

Common complaints

Long wait times / delays after appointment
Unfriendly, lack of compassion/empathy
Poor communication/attitude during care (e.g., x-ray/radiology)
Not providing or explaining results and not allowing to see them

"“Very pleased with her services. Excellent bedside manner. Very caring and a great listener.”"

— Yelp: SSM HEALTH MEDICAL GROUP – Florissant

"“Waited over an hour in the waiting room… radiologist Armentia said… ‘you better try or I will send you somewhere else’… she left without giving me results… They said they would call me over the weekend with results… I will never go back there.”"

— localitybiz.com: SSM Health Urgent Care (1120 Shackelford Rd, Florissant)

"“Out and greeted a patient… learned that they care, they are competent, and they work together to make patients comfortable.”"

— florissant-illinois.uscompanies.net: Ssm Health Medical Group – Doctor reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.