Primary Care - BJC Healthcare
Internal Medicine • Florissant, MO
About
The BJC HealthCare system is a nonprofit, St. Louis–based health network that operates 28 hospitals and provides a broad range of services, including primary, virtual, and emergency care. It includes notable teaching hospitals Barnes–Jewish Hospital and St. Louis Children’s Hospital (affiliated with Washington University School of Medicine). As of January 1, 2024, BJC merged with Saint Luke’s Health System, expanding its footprint and services. For primary care in Florissant, BJC offers local primary care providers within its network, with options for in-person and convenient virtual visits, and access to coordinated specialty services across its facilities. Key contacts: main hospitals and primary care clinics within the BJC system; Headquarters: St. Louis, MO; Main phone line: 314-454-6000 (family access and appointments).
Clinic Type
Internal Medicine
Address
4901 Forest Park Avenue, St. Louis, MO 63108, US
Phone
314-273-1966
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Opening Hours
Business hours: Monday–Friday, 8 a.m.–5 p.m. (urgent issues call 911 outside business hours)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Ratings.MD (Dr. Lauren Norman): 4.7 out of 5 (275 verified ratings)
- Ratings.MD (Dana Carter, FNP): 4.6 out of 5 (170 verified ratings)
- Ratings.MD (Dr. Farah Chohan): 4.8 out of 5 (104 verified ratings)
- Ratings.MD (Joanne Gipson, NP): 4.3 out of 5 (85 verified ratings)
- Urgent Care Map (BJC Medical Group Convenient Care): 4.0 out of 5 (110 reviews)
Patients praise
- Providers described as attentive, knowledgeable, and professional
- Patients reported feeling heard and not rushed during visits
- Convenient location and easy scheduling reported by some patients
- Compassionate care for elderly patients
Common complaints
- Reports of long wait times for appointments and in the office
- Issues with administrative staff responsiveness and professionalism
- Negative experiences with virtual visits or referral processes in behavioral health services
- Perceived lack of personal attention in some cases
"Dr. Norman is an excellent MD. I've only been coming to the practice a year but she it always clear and collaborative with me. I also do not feel rushed. Small opportunities with the waiting room time but that's everywhere."
— Ratings.MD (Dr. Lauren Norman) patient review"Dana Carter, demonstrated exceptional attentiveness during my recent appointment. She took the time to thoroughly understand my concerns and actively sought effective treatment options. I appreciated that the session did not feel rushed..."
— Ratings.MD (Dana Carter, FNP) patient review"Person that suppost to help u reschedule ure appointment sounds lazy plus she hangs up the phone"
— LocalityBiz (BJC Behavioral Health) patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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