Health & Human Service Resources

Mental Health Services • Fall River, MA

About

Mental Health Services

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508-324-2000

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24 hours a day, 7 days a week (1-1-1 refers to 2-1-1 service; operators fluent in Spanish available; interpreter services in 150+ languages)

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Overall sentiment across review platforms: mixed

NursingHomeDatabase.com (Fall River Healthcare): 1 out of 5 stars (CMS rating) (10 formal complaints recorded between 2024-2026)
Birdeye (Northeast Health Services): 4.2 out of 5 stars (64 reviews)
Birdeye (Foundations for Wellness, LLC): 4.7 out of 5 stars (23 reviews)
Mass Care Link: 4.6 out of 5 stars (Birdeye); A+ (BBB) (111 reviews)

Patients praise

Access to professional counseling and mental health services
Helpful, compassionate care provided by some individual caregivers or therapists
Supportive and professional organization for caregivers in adult foster care settings

Common complaints

Unsanitary facility conditions and pest infestations (roaches and mice)
Understaffing leading to long wait times for patient assistance
Poor communication with family members and patients
Concerns regarding empathy, professionalism, and insensitive care staff
Documented high-severity deficiencies and complaints concerning abuse and neglect prevention policies

"The nurses here lack empathy and are extremely insensitive to families. I have NOTHING good to say about this place."

— EveryPlace (Fall River Healthcare)

"I deal with two of your health providers and I would not be here today without them. My therapy is going great and I am lucky to have her."

— Birdeye (Northeast Health Services)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.