New Horizons Mental Health Services
Mental Health • Fairfield, OH • Since 1971
About
New Horizons Mental Health Services is a private nonprofit mental health care organization founded in 1971 and headquartered in Lancaster, Ohio, with six U.S. offices (including Pickerington and several Lancaster addresses). Originally established as The Drug Abuse Board, the agency evolved into a children’s mental health provider in the 1980s and became a comprehensive community mental health agency serving both children and adults by 1993. In 2013, it adopted its current name. The organization emphasizes accessible, evidence-based mental health and substance abuse care, delivered through community partnerships. Main contact line: several listed numbers including 800-273-8255.
Clinic Type
Mental Health
Address
230 N Columbus St, Lancaster, Ohio 43130, US
Phone
740-687-0835
invoices@newhorizonsmentalhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Walk-In; 24/7 Crisis Services
Services Offered
Insurance & Payment
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Discounts based on family size and income, Not all patients may be unable to pay, NOTICE TO PATIENTS: We serves all patients regardless of ability to pay
Languages Spoken
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FAQs
What is New Horizons Mental Health Services?
A non-profit community mental health organization providing mental health and wellness services.
Do they offer discounts?
Discounts for essential services are offered based on family size and income.
NOTICE TO PATIENTS:
We serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustburn: 4.1/5 stars (11 reviews)
Patients praise
- Supportive and compassionate staff experiences reported by some clients
- Appreciation for professional and knowledgeable service provision
- Helpful guidance for navigating personal challenges
Common complaints
- Reports of disorganized management and administrative issues regarding billing
- Complaints about rude or unhelpful staff communication
- Difficulties with access to appointments and walk-in availability
- Concerns regarding privacy and HIPAA compliance in the office environment
"This office is terrible. They are not HIIPA compliant... Staff is SO rude."
— Find Rehab Centers"I had an overall positive experience with New Horizons Mental Health Services. The staff was understanding and supportive, providing helpful guidance."
— TrustburnSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Horizons Mental Health Services | OhioGuidestone — Apr 15, 2026
- OhioGuidestone Welcomes Staff Of New Horizons Following Closure | OhioGuidestone — Apr 13, 2026
- OhioGuidestone to take on New Horizons employees April 30 - AOL — Apr 15, 2026
- We received the Cultural Competence quality mark – New Horizons — Apr 23, 2026
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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