Everett Location

Patients praise

• Some patients report positive interactions with specific doctors, nurses, and medical staff who are described as professional, kind, and knowledgeable
• Occasional reports of efficient service, specifically in urgent care settings
• Some long-term patients have historically valued the quality of care received at the clinic before its transition

Common complaints

• Dissatisfaction with the transition to Optum ownership, specifically regarding insurance acceptance and claim denials
• Concerns over long wait times, both in waiting rooms and for appointments
• Reports of rude or unhelpful front-desk and administrative staff
• Complaints about billing practices, unexpected costs (e.g., for lab tests or x-rays), and collections procedures
• Difficulties in reaching providers or receiving adequate follow-up care