Big City Optical
Optometry • Evanston, IL • Since 2017
About
Big City Optical is a Chicago-based eyecare boutique with 13 locations in Illinois, offering eye exams, contact lenses, prescription eyeglasses, and sunglasses, plus specialties like Vision Therapy and Low Vision. While their listed locations include Chicago-area shops (and Glenview/Bannockburn), their Evanston presence isn’t explicitly listed among the provided offices. If you’re specifically seeking Eye Doctors in Evanston, IL or a Church Street Evanston location, contact vision@bigcityoptical.com or check their site for the latest Evanston/Church Street scheduling and address details.
Clinic Type
Optometry
Address
811 Church, Evanston, IL 60201
Phone
(847) 425-0086
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Opening Hours
Thursday–Friday 9:00AM–5:00PM; Saturday 9:00AM–5:00PM
Emergency Care
Available during operating hours; advise contact for eye-related crisis
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you offer emergency eye care?
All our facilities are well-prepared to address critical eye emergencies. If you or a family member are facing an eye-related crisis within our operating hours, please contact us promptly. We are better equipped to handle critical eye health situations than a typical hospital ER.
What is the address for the Evanston location?
811 Church St, Evanston, IL 60201
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Yelp/MapQuest: 4.5 out of 5 stars (40 reviews (on Yelp))
- BestProsInTown: Not explicitly stated numerical rating (187 reviews)
Patients praise
- Excellent and helpful customer service for repairs and adjustments
- Friendly, professional, and accommodating staff
- Efficient and high-tech eye exam experience
- Willingness to go above and beyond for customers, including free minor repairs
Common complaints
- Concerns regarding recent decline in customer service quality
- Dissatisfaction with the bedside manner of some optometrists during exams
"The best customer service experience I've ever had. Christina was a life saver and repaired my glasses that were completely bent. She went above and beyond to help me."
— Yelp review via MapQuest"My family of four has gone here for a few years. Unfortunately, this year the service has taken a steep downward decline. Customer service is the differentiator and with so many other options..."
— Yelp review via MapQuest"I was disappointed (again) with today's optometrist as I was with the optometrist last year. Today's optometrist lacked 'bedside..."
— Yelp review via MapQuestSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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