Mental Health | Erie County, PA
Behavioral Health • Erie, PA
Clinic Type
Behavioral Health
Address
1601 Sassafras Street, Erie, PA 16502
Phone
814-528-0600
hsinfo@eriecountypa.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Crisis Services: 814-456-2014 or 1-800-300-9558
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What is the role of the Mental Health and Intellectual Disabilities program?
The roles and responsibilities are established by the MH/ID Act of 1966; the Erie County Office of Mental Health and Intellectual Disabilities is regulated by the Pennsylvania Department of Human Services and administers services through a contracted provider network.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- FindRehabCenters: Low, including multiple reports of 1-star reviews (24 reviews (referenced for one provider))
- TherapyDB: 5.0/5 (5 verified reviews)
- Healthgrades: 4.0/5 (5 reviews)
- WebMD: Low, including negative feedback on 7 reviews (7 reviews)
Patients praise
- Presence of some compassionate and attentive individual practitioners
- Positive experiences with specific specialized services, such as eating disorder treatment and depression therapy
- Helpfulness of community-based support resources like NAMI
Common complaints
- Difficulties with appointment scheduling, cancellations, and long wait times
- Unresponsive administrative staff, including failure to return calls or manage phone systems effectively
- Concerns regarding the professionalism and empathy of medical and administrative staff
- Perceived lack of continuity of care and issues with medication management/refills
- Frustration with billing transparency and administrative errors
"If I could give this place zero stars I would. What a waste of money. A Bs place that can't schedule appts and keep them. They make you wait months when you are in need of help..."
— FindRehabCenters review for Safe Harbor Behavioral Health"The worst mental health office in Erie County. They’ll never answer their phones... If you run out of your medicine, good luck getting refills... The front desk employees are the most rude human beings you’ll ever meet..."
— WebMD review for LECOM Institute for Behavioral Health"Dr. McCarthy explained things in a way I could understand. I could tell she actually listened to my concerns and not push medication and label me."
— Healthgrades review for Dr. Meghan McCarthySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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