UPMC Western Behavioral Health at Safe Harbor

Addiction Treatment • Erie, PA • Main location plus two satellite locations locations

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About

Safe Harbor Behavioral Health is a small software development entity that was acquired by UPMC in June 2024 and now operates under UPMC’s Erie (Hamot) health system. The page describes Safe Harbor as a 5-employee company previously focused on behavioral health services, with headquarters in Erie, PA, and listed contact number 814-455-9802.

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Clinic Type

Addiction Treatment

Address

1330 West 26th Street, Erie, PA 16508

Phone

814-451-2241 (program director contact)

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.upmc.com/locations/hospitals/hamot/services/behavioral-health-services/services/addiction-medicine-services

Services Offered

Addiction Medicine Services
outpatient treatment
intensive outpatient treatment
group counseling
one-on-one counseling
peer support
screening for withdrawal
assessment for level of care
development of tailored treatment goals
coping strategies
evidence-based therapy
12-step program components
family/loved ones involvement
education on coping, relapse prevention, medication education, life skills, understanding substance use, identifying triggers, mindfulness, goal setting
main location services at 1330 West 26th Street, Erie, PA
satellite locations: 1310 Liberty Street, Franklin, PA; 3910 Caughey Road, Suite 150, Erie, PA

Team

Jessianne Montie, LPC — Program Director, LPC

Insurance & Payment

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Languages Spoken

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FAQs

What services are offered for alcohol use disorder?

Medical treatment for alcohol use disorder and related therapies (group and one-on-one counseling, peer support, screening for withdrawal, assessment to determine level of care, and development of tailored treatment goals and coping strategies).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

findrehabcenters.org (Safe Harbor Behavioral Health of UPMC - Erie, PA): 24 reviews (star rating not shown in snippet) (24 reviews)
addictionresource.com (UPMC Western Behavioral Health at Safe Harbor – Addiction Resource): 8.8 / 10 (Addiction Resource Score) (Not specified in snippet)
Yelp (SAFE HARBOR BEHAVIORAL HEALTH - Erie): Rating not shown in snippet; snippet references reviews (2 reviews)

Patients praise

Some staff described as nice (at least on first floor, per Yelp snippet).

Common complaints

Reported appointment delays (e.g., months to get seen) and scheduling/refill issues
Dissatisfaction with medication management (including not prescribing certain medications / managing withdrawals; refills delayed)
Concerns about access and responsiveness (no phone call backs, no one answers messages)
Complaints about crisis services not acting as expected

""Won't allow me to continue my medication" and "2 months for appointment" and "Just probably the worst treatment place ever.""

— findrehabcenters.org review excerpt

""Crisis services are quite literally a joke..." and describes repeated calls and lack of action by crisis/police."

— localitybiz.com crisis center review excerpt

""They didn't even let me see a psychiatrist..." and "I hate that place" with complaints about not prescribing and refill timing."

— findrehabcenters.org review excerpt

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Behavioral Health Therapist I (Substance Use Disorder Therapist) — May 15, 2026
UPMC Western Behavioral Health at Safe Harbor - Erie, Pennsylvania — Jun 24, 2026
Behavioral Health Therapist I (Substance Use Disorder Therapist) — Jun 8, 2026
Safe Harbor & Community Schools: Support Beyond School Walls - United Way of Erie County — Mar 5, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.