Duly Health and Care

Patients praise

• Physicians often described as professional, kind, and thorough
• Patients feel their concerns are listened to by providers
• Positive experiences with the patient portal for medical records and messaging
• Convenient locations and parking at certain clinics
• Some staff and nurses noted as helpful and polite

Common complaints

• Difficulty reaching physicians directly due to call screening processes
• Frustrating and inefficient appointment scheduling and long hold times
• Concerns regarding billing practices and insurance handling
• Communication gaps and lack of follow-up on test results
• Reports of rude or unhelpful administrative/front desk staff