Other Social Service Information | City of Elgin, Illinois

Mental Health • Elgin, IL

Home/Elgin/Mental Health/Other Social Service Information | City of Elgin, Illinois

About

Mental Health

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847-289-2700

joann.stingley@elginil.gov

Not published — contact the clinic to confirm hours.

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Overall sentiment across review platforms: mixed

Housing Authority of the City of Elgin: 4.3 out of 5 (Based on customer reviews via Trustindex.io)

Patients praise

Staff acknowledged as helpful, understanding, and professional in specific instances
Effective assistance provided for urgent housing and voucher-related matters when contact was successfully established

Common complaints

Difficulty reaching staff via phone or receiving call-backs
Complaints regarding unprofessional, rude, or unhelpful staff behavior
Systemic issues regarding access to medical records and administration of emergency medication in mental health facilities
Frustration with application processes and lack of communication regarding document status

"Livia Cruz-Ramos was fantastic today... She was very patient and understanding. I really appreciated the assistance. Great job!"

— Housing Authority of the City of Elgin reviews

"I’ve been calling for 2 months now left multiple voicemails and I still have not received a call back or let alone get anybody to answer my call!"

— Housing Authority of the City of Elgin reviews

"Every staff member there is rude and just has the worst and most disgusting ass attitude."

— Lutheran Social Services of Illinois reviews on Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

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Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.