Palm Primary Care

Primary Care • Duncanville, TX • 1 location (Duncanville) locations

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About

Palm Primary Care in Duncanville, TX offers primary care, senior primary care, diagnostic services, weight loss programs, and case management. Located at 545 W Wheatland Rd, the clinic provides preventive care, chronic disease management, and specialist referrals for adults and seniors, with hours Monday-Thursday 7:30 AM-4:30 PM and Friday 7:30 AM-12:00 PM.

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Clinic Type

Primary Care

Address

545 W Wheatland Rd, Duncanville, TX 75116

Phone

(972) 298-7191

Email

info@palmmedicalcenters.com

Opening Hours

Monday-Thursday: 7:30 AM–4:30 PM; Friday: 7:30 AM–12:00 PM

Website

https://palmprimarycare.com/locations/duncanville/

Services Offered

primary care
senior primary care
diagnostic services
weight loss program
case management clinical care
covid self checker

Team

Charles McWilliams, APR/Nurse Practitioner — APRN, FNP-C

Insurance & Payment

here's the insurances page mentioned: https://palmprimarycare.com/about-us/insurances/
Medicare Advantage plans
Traditional Medicare plans
Medicare Supplement plans
Commercial insurance plans
Affordable Care Act marketplace plans

Details likely listed on the insurances page; verifier required for specific carriers.

Pay Now, insurance

Languages Spoken

English

Current Offers

New Patient Offer

FAQs

What are the hours of operation?

Monday-Thursday: 7:30 AM-4:30 PM; Friday: 7:30 AM-12:00 PM

Address

545 W Wheatland Rd Duncanville TX 75116

Social Media

Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Oak Street Health (internal/aggregated): 4.75 out of 5 stars (based on 155 ratings) for Oak Street Health Duncanville clinic (155)
US News Doctors: 4 out of 5 stars (47)
Healthgrades: 4.3 out of 5 stars (51)
Healthgrades: 5 out of 5 stars (3)
Zocdoc (general category): 4.77 out of 5 stars (600)

Patients praise

Providers described as thorough, knowledgeable, and kind
Appreciation for personalized care plans and preventive focus
Some providers praised for listening and spending adequate time with patients
Efficient and friendly experiences reported by some patients

Common complaints

Difficulty communicating with local clinics due to centralized call centers
Perceived lack of compassion or insensitivity from some providers
Concerns regarding office management, insurance handling, and responsiveness to patient needs
Reports of administrative errors leading to loss of insurance or medication access
Instances of missed appointments or unexpected provider reassignment

"She was so thorough that I decided then and there to make her my PCP. Friendly, knowledgeable and kind."

— Oak Street Health patient review regarding LaVea Landrum, DNP

"She does not care about her patients and is more concerned about insurance and we were treated with no respect."

— Healthgrades patient review regarding Dr. Dawn Gonzalez, MD

"Ms. Hernandez is good. Oak Street Health is bad. Having a call center is not working. I need to be able to contact the local clinic."

— Oak Street Health patient review regarding Arcela Hernandez, NP

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].