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Palm Primary Care, Duncanville

Palm Primary Care

Geriatric Care • Duncanville, TX • Multiple locations including Duncanville locations

About

Palm Primary Care in Duncanville, TX, located at 545 W Wheatland Rd, provides comprehensive primary care for adults and seniors, including preventive, acute, and chronic care services. The clinic offers diagnostic services, senior primary care, case management, weight loss programs, and telehealth appointments, accepting Medicare Advantage, Traditional Medicare, Medicare Supplement, commercial insurance, and ACA marketplace plans.

Clinic Type

Geriatric Care

Address

545 W Wheatland Rd, Duncanville, TX 75116

Phone

(972) 298-7191

Email

info@palmmedicalcenters.com

Opening Hours

Monday-Thursday 7:30 AM–4:30 PM; Friday 7:30 AM–12:00 PM

Telehealth

Available

Services Offered

  • Primary Care
  • Diagnostic Services
  • Senior Primary Care
  • Case Management / Clinical Care
  • Weight Loss Program
  • COVID-19 self-checker
  • Health education / preventive care? (not explicitly titled)

Technology & Equipment

  • cardiac/diagnostic visuals (icon)
  • healow patient portal (portal links)

Team

  • Charles McWilliams, Nurse Practitioner — APRN, FNP-C

Insurance & Payment

  • Medicare Advantage
  • Traditional
  • insurances page linked
  • Medicare Advantage plans
  • Traditional Medicare plans
  • Medicare Supplement plans
  • Commercial insurance plans
  • Affordable Care Act marketplace plans

See insurances page for plan details; staff can verify benefits prior to appointment.

Pay Now (online), insurance copays, cash, card (assumed), Pay Now

Languages Spoken

  • English

Pricing

  • Not provided on page

Current Offers

Not specified — Not specified (expires Not specified)

FAQs

What services are offered at Duncanville location?

Comprehensive primary care including preventive, acute, and chronic care for adults and seniors; appointment scheduling and insurance verification.

What is the address of the Duncanville clinic?

545 W Wheatland Rd, Duncanville, TX 75116.

What are the hours of operation for the Duncanville clinic?

Monday-Thursday: 7:30 AM-4:30 PM; Friday: 7:30 AM-12:00 PM.

How can I contact the Duncanville clinic by phone?

Call Us at (972) 298-7191.

Which insurances are accepted at Palm Primary Care Duncanville?

Medicare Advantage plans, Traditional Medicare plans, Medicare Supplement plans, Commercial insurance plans, and Affordable Care Act marketplace plans.

Is telehealth available for Duncanville patients?

Yes, telehealth is available.

Commitments

  • Continuity of care with same provider over time
  • Personalized, patient-focused care
  • Timely access to care

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades - Dr. Sachin Soni: 5.0/5.0 (3)
  • Healthgrades - Dr. Dawn Gonzalez: 4.3/5.0 (51)
  • Oak Street Health (Duncanville Office): 4.67/5.0 (155)

Patients praise

  • Providers described as caring, thorough, and knowledgeable
  • Patients feeling listened to and appreciating personalized care plans
  • Appreciation for comprehensive, preventive-focused care approaches

Common complaints

  • Lack of accessibility or difficulty reaching local clinics via centralized call centers
  • Concerns regarding office staff, including perceived disrespect or administrative failures
  • Reports of dismissive bedside manner or feeling rushed during appointments
  • Issues with continuity of care, such as unannounced provider changes or lack of follow-up

"LaVea takes the time to find out how your doing but also the time to put together a comprehensive plan for you Medical Care."

— Oak Street Health Patient Review

"She does not care about her patients and is more concerned about insurance and we were treated with no respect. If you want to be shuffled in and out in 5 minutes or less, and treated as a number she’s your man."

— Healthgrades Patient Review - Dr. Dawn Gonzalez

"Ms. Hernandez is good. Oak Street Health is bad. Having a call center is not working. I need to be able to contact the local clinic."

— Oak Street Health Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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