Downey, CA - Optum
Primary Care • Downey, CA • Since 2011
About
Optum is a US-based health care company and part of UnitedHealth Group, focused on technology-enabled health services, pharmacy care (including a pharmacy benefit manager), and direct care delivery. Key points relevant to Downey, CA: - Headquarters and primary US presence in Eden Prairie, MN, with global operations. - Operates through three main units: OptumHealth, OptumInsight, and OptumRx. - Large-scale health services provider with significant revenue (>$100B in 2019) and extensive staff. - Public company (private ownership) within the broader Optum/UnitedHealth Group ecosystem. - Contact: general inquiries at info@optum.com; phone +1 888-445-8745. Note: The provided page lists Optum offices in Eden Prairie, MN (headquarters) and does not reference an Optum location in Downey, CA. If you’re seeking Optum services or a local presence specifically in Downey, CA, you may want to contact the main Optum number or check the Optum/UnitedHealth Group careers or locations pages for any Downey or Southern California facilities.
Clinic Type
Primary Care
Address
Downey, CA
Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is Optum - Downey?
A primary care clinic location within Optum's network in Downey, California.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- SolvHealth: 1.0/5.0 (3 (SolvHealth))
- Apple Maps/Yelp: 2.5/5.0 (67 (Yelp))
- Google My Business: 2.7/5.0 (27 (Google My Business))
Patients praise
- Some individual physicians and nurse practitioners are perceived as gentle, attentive, and caring
- Occasional reports of quick service or short wait times for scheduled appointments
- Appreciation for specific staff members (e.g., Nurse Carranza)
Common complaints
- Difficulty reaching staff via phone and long wait times on hold
- Unprofessional, rude, or dismissive front desk and administrative staff
- Issues with referral processing, scheduling, and last-minute cancellations
- Perceived lack of care, negligence, or inadequate medical follow-up
- Inconsistencies in medical care or physical exams performed
"Have COVID symptoms. Called to find out about testing service, was on phone over 1/2 hr, they never answered…shows total disregard for patients!"
— SolvHealth patient review"Dr. Bustos is great. Really attentive and shows she cares. HOWEVER, the receptionists are so rude!!! In person or over the phone, they're all so rude."
— MapQuest patient review"Nurse Carranza is absolutely one of the best providers they have. I highly recommend her she’s caring takes time to listen to you and provides excellent care."
— Google My Business patient reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Optum flu clinic is Friday, .... - Leisure World Weekly — Aug 28, 2025
- Huda Issa — Apr 11, 2026
- Cynthia Henry — Apr 16, 2026
- Gladis Banderas — Jun 18, 2026
- Don Hero Uy — May 7, 2026
Information sourced from the clinic's website as of .
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