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High Country Behavioral Health, Douglas

High Country Behavioral Health

Mental Health Counseling • Douglas, WY • Since 1986 • 1 (Douglas) locations

About

High Country Behavioral Health (HCBH) is a nonprofit mental health provider serving rural Wyoming and Idaho since 1986. It offers affordable, personalized services across 12+ offices, including individual, couples, and family counseling, drug and alcohol services, psychiatric medication management, and primary care medical services. HCBH operates 13 facilities with a focus on private, judgment-free environments and options for in-person or telehealth sessions. Administrative details: headquarters in Afton, Wyoming; 35 employed staff; contact via kippd@hcbh.org or +1 208-542-1026. The Douglas-specific location is not listed among the provided office addresses.

Clinic Type

Mental Health Counseling

Address

1841 Madora Ave, Douglas, WY 82633

Phone

(307) 358-2846

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Emergency Care

24-hour crisis intervention, emergency services and resources

Services Offered

  • Individual Counseling
  • Group Counseling
  • Family Counseling
  • Mental Health Residential Facilities
  • Telehealth
  • Psychiatric Medication Management
  • Drug and Alcohol Services
  • Case Management
  • TRD Treatments (Spravato, TMS)
  • Spravato Esketamine
  • 24-hour Crisis Intervention, Emergency Services and Resources

Team

  • Kelsie Young, LPC — Clinical Director
  • Elisabeth Butts, LPC — Therapist
  • Karla Penfield, LCSW — Therapist
  • Samantha Wiederrecht — Therapist
  • Wendy Wiecki, CMHW — Certified Mental Health Worker
  • Brianna Redfern, PPC — Provisional Professional
  • Alphonse Eid, PPC — Provisional Professional

Insurance & Payment

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Languages Spoken

  • English

FAQs

What treatment methods are available?

Individual counseling, group therapy sessions, family counseling, virtual visits, and more.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Recovered.org: 4.2/5 (Not explicitly stated (derived from algorithm))

Patients praise

  • Presence of a compassionate local team of mental health professionals
  • Offers a range of integrated services, including counseling and group therapy
  • Accredited status, such as CARF, providing a baseline for service standards

Common complaints

  • Criticisms regarding management and leadership across the broader organization
  • Issues with workload and staffing levels within the agency
  • Concerns regarding organizational culture and perceived lack of respect for employees

"Terrible management team... stressful with the lack of training, support and upper management. You are over worked and very under paid."

— Indeed.com Employee Review

"The local office is amazing but the agency as a whole is not."

— Indeed.com Employee Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.

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