MercyOne Ruan Neurology Care
Neurology • Des Moines, IA • Since 1998
About
MercyOne Overview Related to Ruan Neurology Care in Des Moines: - MercyOne is a nonprofit health system headquartered in Des Moines, Iowa, owned by Trinity Health (since 2022). It operates hospitals, clinics, and health care facilities in the Midwest, including Des Moines. - Ruan Neurology Care is not specifically listed in the provided excerpts, but MercyOne provides neurology/related specialty services through its Des Moines network. - Key Des Moines presence: MercyOne Des Moines location at 1111 6th Ave, Des Moines, IA 50314. The system offers online access to medical records, test results, and appointments. Check MercyOne’s site or contact 515-247-3121 for precise neurology service availability and provider details in Des Moines.
Clinic Type
Neurology
Address
1111 6th Ave. Suite A100
Phone
515-358-0011
todd.mizener@mercyone.org
Opening Hours
7:00am–4:30pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for MercyOne Ruan Neurology Care?
Hours show multiple 7:00am to 4:30pm blocks; exact daily hours are 7:00am–4:30pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.9 out of 5 stars (179 reviews)
- Birdeye (alternate listing): 2.1 out of 5 stars (131 reviews)
- Ratings.MD (Provider-specific aggregate): 4.8 out of 5 stars (2,677 verified ratings)
Patients praise
- Compassionate and knowledgeable providers
- Clear explanations of diagnoses and treatments by some clinicians
- Effective management of chronic neurological conditions (e.g., MS, Parkinson’s, migraines)
- Helpful and collaborative approach reported by many patients
Common complaints
- Long wait times when calling the office
- Difficulty getting timely responses to messages or test results
- Some patients feel rushed during appointments
- Inconsistent communication regarding follow-up and testing
"Dr. Jacoby is an amazing doctor, however the office staff is terrible. Every single tine you call in, you are on hold no less than 12 minutes."
— Yelp"When calling in to the office you have a good 30 minutes on hold to only be able to leave a message and it may not get a response. The emails sent in follow my health have taken up to two weeks to get a response."
— MercyOne patient survey/reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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