The Iowa Clinic

Internal Medicine • Des Moines, IA

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About

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Clinic Type

Internal Medicine

Address

—

Phone

Schedule Online Call 515.875.9000 to Schedule

Email

customerservicecbo@iowaclinic.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.iowaclinic.com/specialties/primary-care/internal-medicine/

Services Offered

Internal Medicine
Primary Care
Internist services

Team

The Iowa Clinic Internal Medicine — Provider group

Insurance & Payment

—

Languages Spoken

—

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

MercyOne (Dr. Erin Voelschow): 4.9/5 (214 ratings)
MercyOne (Dr. Narasimha Palagummi): 4.9/5 (62 ratings)
Healthgrades (Dr. Stephanie Henderson): 4.6/5 (21 ratings)
WebMD (Dr. Carol Horner): 5.0/5 (31 ratings)
Ratings.MD (Dr. Phyo Su Yin): 4.8/5 (81 ratings)
Healthgrades (Dr. Kathleen Jones): 3.7/5 (Data point indicated as likelihood to recommend)
Ratings.MD (Emily Myers, PA-C): 4.9/5 (73 ratings)

Patients praise

Strong appreciation for provider professionalism and thoroughness
Patients feeling heard and respected during consultations
High satisfaction with bedside manner and empathy
Clinical competence and clear explanations of health conditions
Compassionate and knowledgeable support staff in some instances

Common complaints

Difficulty scheduling appointments and long hold times
Perceived rudeness or lack of respect from some staff members
Rushed appointments or feeling neglected
Issues with timely call-backs or communication from medical teams
Instances of abrupt or unprofessional communication from providers

"Have never had a doctor so kind, respectful, empathetic, great communicator, soft spoken and good bedside manners. Very grateful to have found her."

— MercyOne Patient Review

"My experience making this appointment was not great. I waited on hold far too long, and the person that answered to make the appointments was borderline rude."

— MercyOne Patient Review

"Nurse is incompetent and worse... Dr. Jones has too many patients and this causes neglect of ill patients suffering."

— Healthgrades Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.