UC Davis Health

How do UC Davis Health patients access urgent care?

Call your UC Davis Health primary care clinic (24/7/365) to find urgent care covered by your insurance, or use Telehealth Express Care for video visits.

How is urgent care covered by insurance for UC Davis Health managed care/HMO patients?

As a UC Davis Health managed care/HMO patient, you have two options for same-day or extended-hours urgent care: Telehealth Express Care (video-based) or in-person care through a partnering community urgent care center. Telehealth Express Care is covered without prior authorization.

What are the open hours for Telehealth Express Care?

Telehealth Express Care supports urgent needs with same-day and extended hours video visits; exact hours are listed under Open hours (most current hours linked on site).

How can I arrange in-person urgent care that’s covered by my insurance?

Call your UC Davis Health primary care clinic (24/7/365) to get help finding an urgent care center that is covered by your insurance and obtain the necessary authorization to avoid out-of-pocket costs.

What if I go to an urgent care clinic without authorization?

You may have to pay an out-of-pocket expense not covered by insurance. It’s best to call first to ensure coverage and obtain authorization.

Can I use Telehealth Express Care instead of in-person urgent care?

Yes. Telehealth Express Care does not require prior authorization and can be used for urgent needs instead of in-person urgent care.

What if my situation requires in-home urgent medical care?

In some situations, staff may connect you with UC Davis Health’s in-home urgent medical care service provided by Dispatch Health.

Where can I find the phone numbers for my primary care clinic?

Find your clinic phone number on the UC Davis Health site under Find your clinic phone number.