UT Southwestern Medical Center Ophthalmology Clinic

Patients praise

• high level of clinical competence, expertise, and surgical skill among top specialists
• thorough examination and diagnostic processes
• compassionate and patient-centered care reported at several highly-rated practices
• effective communication of medical information and clear explanations of procedures
• positive surgical outcomes and restored vision or comfort for patients

Common complaints

• long wait times for appointments and in-clinic waiting
• perceived lack of compassion or poor bedside manner from some staff/physicians
• administrative or billing issues, including insurance authorization difficulties and high costs
• disorganized office management and communication gaps between staff and patients
• reports of rejected care or difficulty getting appointments with specific specialists