UT Southwestern Medical Center
Family Medicine • Coppell, TX • 1 (Coppell location) locations
About
Primary Care at UT Southwestern Medical Center at Coppell in Coppell, Texas offers primary and preventive care including well visits, physicals, immunizations, and care for common illnesses. The clinic provides chronic illness management, pediatric and adolescent care, women's health care, onsite phlebotomy and imaging, and virtual care visits. Team-based care is delivered by physicians, advanced practice registered nurses, physician assistants, and other providers.
Clinic Type
Family Medicine
Address
Coppell, TX
Phone
469-647-4250
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual care / video visits)
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Credit card, Debit card, Insurance (in many cases), Credit or debit card only
Languages Spoken
FAQs
What services are offered at the Coppell primary care clinic?
Providers, primary and preventive care, well visits and physicals, immunizations for adults and children, care for common illnesses, chronic illness management, pediatric and adolescent care, women’s health care, onsite draw station/phlebotomy, onsite imaging, and virtual care.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Questcare Medical Clinic at Coppell): 4.4/5 stars (259 reviews)
- Tebra (Irving Coppell Primary Care and Pediatrics): 4.8/5 stars (110 reviews)
- Healthline (Dr. Diana Coxsey): 4.9/5 stars (178 reviews)
- US News (Dr. Mini Thomas): 5/5 stars (19 reviews)
- WebMD (Dr. Shilpa Kranthi): 5/5 stars (3 reviews)
- WebMD (Dr. Steven Swaldi): 4.5/5 stars (1 review)
Patients praise
- Providers described as knowledgeable, caring, and good listeners
- Positive bedside manner and effective diagnosis of health concerns
- Staff described as courteous and helpful in some practices
- Easy scheduling processes and accessible appointments at certain clinics
- Long-term patient relationships and trust built over years
Common complaints
- Long wait times for appointments and in-office visits
- Staff interactions perceived as rude, unhelpful, or unprofessional
- Issues with billing accuracy and communication, including lack of insurance billing or surprise bills
- Difficulty with follow-ups, prescription management, and test result delays
- Dissatisfaction with the thoroughness of physical exams or care provided
"Dr. Swaldi is the very best family doctor in Coppell, TX... I trust him with my life and my family's lives. I give him a rating of "Excellent and 5 plus"!!"
— WebMD Review for Dr. Steven Swaldi"I don’t understand why the front desk staff is consistently rude. It often feels like visitors are an inconvenience, which is frustrating since assisting customers is a core part of their role."
— LocalityBiz Review for Texas Health Family Care"You have to keep calling to find out if your results are normal or abnormal, they responded 3 weeks later... Im still waiting a week later for someone to do their job!"
— Birdeye Review for Questcare Medical Clinic at CoppellSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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