Volunteer Behavioral Health

Patients praise

• many individual therapists, nurse practitioners, and doctors are described as caring, attentive, excellent listeners, and highly professional
• some practices are praised for being able to schedule appointments quickly and maintaining good communication with patients
• patients reported positive outcomes from therapy sessions and effective medication management in several instances
• positive experiences with front-office staff who are helpful and polite at specific locations

Common complaints

• billing issues, including surprise charges, overcharges, and disputes over copays or insurance claims
• frequent appointment cancellations by the practice, long wait times for initial appointments, and difficulty rescheduling
• staff perceived as unprofessional, rude, or unhelpful, particularly in administrative or billing roles
• reports of high turnover among providers leading to inconsistent continuity of care
• concerns regarding the quality of facility conditions, including hygiene and patient comfort
• allegations of neglect, poor communication, or lack of respect for patient needs and well-being