Mass Eye and Ear
Otolaryngology (ENT) • Concord, MA • Since 1994
About
Mass General Brigham (MGB) is a large not-for-profit, integrated health system in Greater Boston that includes Massachusetts General Hospital, Brigham and Women’s Hospital, and multiple community hospitals and health services. It is a principal teaching affiliate of Harvard Medical School and operates Mass Eye and Ear as part of its network of affiliated hospitals and specialty centers. MGB, formerly Partners HealthCare, rebranded in 2020 to present a unified system identity. The system has faced regulatory scrutiny over costs and expansion, including a system-wide Performance Improvement Plan in 2022. Mass Eye and Ear operates within MGB’s umbrella, offering ophthalmology and related eye-care services through its network of hospitals and clinics, including the Concord area.
Clinic Type
Otolaryngology (ENT)
Address
54 Baker Avenue, Concord, MA 01742
Phone
857-282-2355
patientbilling@partners.org
Opening Hours
8:00 a.m.–4:00 p.m.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Mass Eye and Ear, Concord?
8:00 a.m.–4:00 p.m.
Where is Mass Eye and Ear, Concord located?
54 Baker Avenue Concord, MA 01742
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Mass General Brigham Physician Ratings (Dr. Mark T. Brown): 4.9/5 (507 ratings) (507 ratings, 219 reviews)
- Mass General Brigham Physician Ratings (Dr. Jennifer Setlur): 4.3/5 (107 ratings) (107 ratings)
- Healthy Hearing: 5/5 (2 reviews)
Patients praise
- High levels of patient trust in provider expertise and knowledge
- Commendation for attentive, kind, and courteous bedside manner by specific clinicians
- Highly recommended for ear, nose, and throat care, including treatment for tinnitus and ear conditions
Common complaints
- Concerns regarding physician empathy and direct communication style in pediatric care
- Reports of difficulty accessing appointments and unresponsive staff at some associated MGB facilities
- General patient frustration with billing complexities within the broader Mass General Brigham system
"They simply don't get any better than Dr. Brown. His warm heart wonderful bedside manner and expertise is evident throughout. Not many like him out there anymore."
— Mass General Brigham Physician Ratings"I really feel she has a desire to understand if there were any actions I should be taking for my child and she was speaking to me like I was crazy for even being concerned."
— Mass General Brigham Physician RatingsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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