New Start Recovery Solutions
Addiction Medicine • Concord, CA • Since 2002 • Inpatient Detox and Residential Locations: Concord, Bangor, Sacramento, Monterey and Reno, Nevada (Reno Opening Soon 2023) locations
About
New Start Recovery Solutions is a privately held mental health care provider based in Concord, California (HQ at 2449 Pacheco St, Concord). Founded in 2002, the organization offers residential and outpatient dual-diagnosis addiction treatment with trauma-informed, evidence-based care. Services begin with medically managed detox (24/7 admissions) and include alcohol and medical detox, residential and outpatient rehab, and holistic, whole-person recovery. They serve individuals, families, veterans, and professionals in Northern California, with six offices nationwide. Contact: 866-303-6275 or info@newstartrecoverysolutions.com.
Clinic Type
Addiction Medicine
Address
2449 Pacheco Street, Concord, CA 94520
Phone
866-303-6275
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Recovery Happens Counseling Services outpatient addiction and mental health treatment; Virtual IOP available; telehealth options mentioned
Services Offered
Insurance & Payment
Same Day Detox Admissions, in-network with TriWest; VA Community Care Provider, EAP programs, Most insurance, Union Programs, out-of-pocket, same-day detox admissions
Languages Spoken
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Current Offers
Same Day Detox Admissions
FAQs
What services are offered by New Start Recovery Solutions Concord?
Medically Safe Detox, Individualized Treatment Plans, Residential Programs, Outpatient Programs, Dual Diagnosis Treatment, Trauma-Informed Treatment, and related support such as Family Healing and Relapse Prevention.
Where are New Start Recovery Solutions locations?
Locations include Concord, Bangor, Sacramento, Monterey, Bangor, and Reno, Nevada with Recovery Happens Counseling Services in Sacramento and a Virtual IOP option.
What are the contact options for admissions?
Call Admissions at 866-303-6275 for confidential questions and assistance.
Do they accept virtual/online programs?
Yes, Virtual IOP is available for California residents.
What accreditations or licenses does New Start have?
Joint Commission accreditation; ASAM 3.5 and 3.7; California Department of Health Care Services.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/MapQuest and AllSober: Approx 3.5 to 4.3 out of 5 stars across various platforms (10 reviews on Yelp/MapQuest reported as of July 2026)
Patients praise
- Positive feedback on staff compassion and knowledge
- Appreciation for cleanliness of the facility
- Supportive recovery programming and aftercare planning
Common complaints
- Concerns regarding management of chronic pain conditions
- Reports of theft of personal belongings
- Dissatisfaction with referral or administrative processes
"Love this program from when I started my recovery up to today the support, I receive is amazing."
— Reviewer on Yelp/MapQuest"I checked into the facility and ended up having to check out early because my chronic pain was not being addressed and my belongings we're getting stolen."
— Reviewer on Yelp/MapQuestSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Residential Inpatient Addiction Rehab Treatment • Reno Dual Diagnosis Rehab | Drug & Alcohol Recovery — Nov 14, 2022
- Archway Recovery Services in Fairfield, CA | Addictions.com — Jul 20, 2021
- Inpatient Residential Treatment San Jose · San Jose, Silicon Valley, Bay Area Rehab | New Life Recovery Centers — Aug 18, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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