Mental Health Support - City of Columbus, Ohio

Mental Health • Columbus, OH

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About

Columbus Public Health is a city government agency in Columbus, Ohio that provides clinical, environmental, health promotion, and population-based services. It employs about 133 staff and offers mental health crisis resources as part of its services to the community. The site is a hub for public health programs and services available to residents, including mental health crisis support.

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Clinic Type

Mental Health

Address

240 Parsons Ave., Columbus, Ohio 43215, US

Phone

800-720-9616

Email

restaxabatement@columbus.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.columbus.gov/Government/Mayors-Office/All-of-Us/Mental-Health-Support

Services Offered

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Insurance & Payment

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Languages Spoken

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Social Media

Twitter Youtube Facebook Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Thriveworks Counseling): 3.2 out of 5 stars (20 reviews)
Birdeye (Access Ohio Mental Health Center): 4.9 out of 5 stars (1,011 reviews)
Yelp (Ohio Hospital for Psychiatry): 1.4 out of 5 stars (36 reviews)
Top-Rated Online (RiverVista Behavioral Hospital): 2.7 out of 5 stars (variable ratings across platforms) (Varies (multiple sources cited))

Patients praise

some providers receive high marks for compassionate and professional care
city-level initiatives are evolving to shift crisis response to clinicians instead of police
availability of 988 crisis support services

Common complaints

unresponsiveness and lack of communication from providers
perceived billing issues and insurance disputes
concerns regarding involuntary treatment or forced admission practices
limited availability or underutilization of crisis response services
poor bedside manner or staff unprofessionalism reported at specific facilities

"They are unorganized and will take advantage of you in your time of need."

— Birdeye review of Thriveworks Counseling

"RiverVista in Columbus Ohio tricks people into signing paperwork for treatment they do not want, or need, then keeps them locked up for weeks at a time."

— Yelp review of RiverVista Behavioral Hospital

"I also was admitted to Harding back in 2021, and can't say enough good things about the care, the program, the kindness I received when I was at..."

— Reddit thread discussing local care options

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Mental Health Support - City of Columbus, Ohio — Jan 22, 2026
[PDF] mental health & substance use resources - Columbus.gov — Jan 15, 2026
Welcome to Community Resources - City of Columbus, Ohio — Jul 16, 2025
How to find mental health support in central Ohio — Jun 7, 2026
Columbus ballot issue could reshape mental health, substance abuse emergency response | WOSU Public Media — Feb 25, 2026

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.