Baptist Urgent Care

Hospital • Collierville, TN • Since 2023

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About

Baptist Urgent Care is a privately held urgent care network affiliated with Urgent Team, operating 60+ walk-in centers across Alabama, Arkansas, Georgia, Mississippi, and Tennessee. Founded in 2023 and headquartered in Nashville, TN, it offers no-appointment-needed care for injuries, illnesses, occupational health, wellness services, physicals, flu shots, vaccinations, health screenings, and DOT exams. Locations include Collierville (Collierville Walk-In Clinic). The centers emphasize convenience with online check-in (Hold My Spot) and a broad family healthcare approach under the Urgent Team umbrella. For more details, visit urgentteam.com/brand/baptist-urgent-care.

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Clinic Type

Hospital

Address

397 New Byhalia Rd, Collierville, TN 38017

Phone

+1 901-860-0536

Email

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Opening Hours

M-F: 8am - 8pm; Sat: 9am - 5pm; Sun: 1pm - 5pm

Website

https://www.urgentteam.com/locations/baptist-urgent-care-collierville-tn/

Telehealth

Telemedicine visit available

Services Offered

Urgent Care
Primary & Family Care
School, Sports & Camp Physicals
Wellness Care
Women’s Health
Occupational Health
Instant RX
Medically-Supervised Weight Loss
Monitoring & Management

Insurance & Payment

Most insurance plans
TRICARE and VA
Wellpoint/Amerigroup
Ambetter
Medicare
Medicaid
TRICARE
VA

No insurance? Learn about our Self-pay Program.

cash, credit cards, self-pay option

Languages Spoken

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FAQs

What services are offered at Baptist Urgent Care in Collierville?

Urgent care, primary & family care, school, sports & camp physicals, wellness care, women’s health, medically-supervised weight loss, occupational health, monitoring & management, and instant RX.

What are the hours for this location?

M-F 8am - 8pm; Sat 9am - 5pm; Sun 1pm - 5pm.

What payment options are accepted?

Most insurance plans, TRICARE and VA, Wellpoint/Amerigroup, Ambetter, Medicare and Medicaid, cash and credit cards; Self-pay program available.

How can I visit the clinic (visit options)?

Walk in, Hold My Spot scheduling, or Telemedicine visit.

Where is the clinic located?

397 New Byhalia Rd, Collierville, TN 38017, in front of Lowe's.

Social Media

Facebook Linkedin

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Solv Health: 4.8/5 (average) (not explicitly stated, represents aggregate data)
Apple Maps: 4.8/5

Patients praise

friendly and kind medical staff in some instances
efficient care when not busy
thorough diagnosis and treatment plans for some patients
welcoming environment

Common complaints

long wait times
unfriendly or unhelpful front desk staff
prescription fulfillment issues
perceived lack of care or attention from medical providers
billing and cost concerns

"I had a highly disappointing experience today... I was left waiting an additional, unacceptable hour and a half without being seen. Due to the excessive delay, I had to stop at the front desk to inform them I was leaving..."

— LocalityBiz review

"I received help from Nicole this winter. I thought her care was excellent. She was focused, attentive, caring & I believe diagnosed my problem as pneumonia accurately."

— Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].