Health Express Urgent Care
Urgent Care • Cleveland, OH • 1 location in Cleveland; multiple locations in Northeast Ohio (Cleveland and surrounding areas) locations
About
Health Express Urgent Care in Cleveland, OH offers walk-in urgent care, primary care, and pediatric care at 3762 Pearl Road. The clinic provides same-day medical care for injuries and illnesses, along with on-site X-rays, lab tests including strep and flu testing, telehealth appointments, and occupational health services. Open 7 days a week with most patients seen in under 30 minutes, no appointment is needed.
Clinic Type
Urgent Care
Address
3762 Pearl Road, Cleveland, OH 44109
Phone
216-777-2155
billing@healthexpressuc.com
Opening Hours
Mon – Fri: 8:00 am – 8:00 pm; Sat – Sun: 9:00 am – 6:00 pm
Telehealth
Yes, telehealth services available
Services Offered
Technology & Equipment
Insurance & Payment
We accept most major insurance plans; self-pay options available for uninsured patients.
Self-pay, Insurance, Credit/Debit, Telehealth payments
Languages Spoken
FAQs
Do I need an appointment?
Walk-ins are welcome, or you can book ahead online.
What services are offered?
Urgent care, on-site labs, x-ray, telehealth, primary care, and more.
How do I schedule a telehealth appointment?
Need to meet virtually? Schedule a telehealth appointment!
Do walk-ins get seen quickly?
Walk-ins are welcome, or you can book ahead online. Wait times are usually short — most patients are seen in under 30 minutes.
What should I bring to the visit?
Bring a photo ID and insurance card (if applicable).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- University Hospitals Urgent Care (Edgewater): 4.7 out of 5 (605 reviews)
- Cleveland Urgent Care (North Olmsted): 4.9 out of 5 (54 reviews)
- Cleveland Clinic (Rocky River): 2.9 out of 5 (167 reviews)
- Health Express Urgent Care (Cleveland): 4.7 out of 5 (1,203 ratings)
Patients praise
- fast and efficient service at some locations
- professional, kind, and attentive medical staff (nurses/doctors)
- clean and hygienic facilities
- convenient location and booking process
- helpful on-site pharmacy services
Common complaints
- long wait times
- dismissive or rude staff attitudes
- perceived lack of thorough medical diagnosis or assessment
- misdiagnosis or insufficient examinations
- poor communication and disorganization
- instances of privacy concerns (e.g., discussing medical issues loudly in public)
- inconsistent service and false advertising of services/appointments
"Very warmly greeted, plus accommodated my wishes, for treatment! Concern was palpable, everything conversation to the point and understandable."
— Patient at University Hospitals Urgent Care - Edgewater"Horrible experience at this clinic. I waited 2 hours to be seen for something they couldn’t help with. Staff were friendly though!"
— Patient at Downtown Express Care Clinic"I saw the nurse practitioner name T. Cunningham, she was unprofessional and spoke to me in a raised disrespectful tone in front of the entire staff, and the patients in the waiting room. ... she discussed my personal medical condition and diagnosis out loud in front of others..."
— Patient at Premier Urgent CareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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