Volunteer Behavioral Health Care System

Patients praise

• Prompt and efficient service reported at some urgent care centers
• Some individual providers and staff members described as compassionate, knowledgeable, and thorough
• Satisfaction with the quality of care received at specific departments, such as ICU or baby units in some facilities
• Convenience of walk-in services at urgent care clinics

Common complaints

• Long wait times for appointments and in waiting rooms
• Perceived rudeness or lack of professionalism among front desk and administrative staff
• Complaints regarding communication, including difficulty reaching staff by phone or getting responses to inquiries
• Dissatisfaction with the thoroughness of medical examinations and perceived lack of bedside manner
• Concerns about facility cleanliness in certain departments
• Reports of feeling rushed during appointments or feeling that medical concerns were dismissed