Age-Friendly Services and Resources - Pinellas County

Patients praise

• High satisfaction with volunteer-led companionship and transportation programs
• Positive impact on social connectivity and reduction of loneliness for seniors living alone
• Effective support in maintaining independence for those without family nearby

Common complaints

• Severe understaffing and high staff turnover leading to neglected care
• Inconsistent medication management and medical errors
• Lack of responsiveness to call lights and urgent needs
• Allegations of hygiene lapses, including delayed changing of residents and facility cleanliness issues
• Reports of stolen personal belongings and lack of accountability
• Poor management communication and dismissive attitude toward family concerns
• Difficulties with affordability and access to government assistance for in-home services