HMC Walk-In Care
Urgent Care • Chicopee, MA • 2 (Chicopee and Springfield Walk-In Care locations) locations
About
Walk-In Care (Urgent Care) operates two locations in Chicopee and Springfield, Massachusetts, providing urgent care services for patients ages 18 and over. The clinic treats conditions including seasonal allergies, cough, fever, ear infections, sore throat, rash, joint pain, and acute asthma attacks. Patients do not need to be part of Holyoke Medical Group to seek care, though HMO plan holders must obtain authorization from their Primary Care Provider before visiting.
Clinic Type
Urgent Care
Address
1962 Memorial Dr., Chicopee, MA 01020; 2150 Main Street, Springfield, MA 01104
Phone
413-535-4995 (Chicopee Walk-In Care)
bloodbank_donor@holyokehealth.com
Opening Hours
Open Monday-Friday: 7 a.m. to 5 p.m. and Saturday: 9 a.m. to 3 p.m. (Hours may vary due to staffing availability)
Emergency Care
Seek care at the Emergency Department for severe symptoms
Services Offered
Insurance & Payment
The following insurance plans are NOT accepted at HMC Walk-In Care: HNE Be Healthy, Mass General Brigham, Tufts Health Together.
Languages Spoken
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FAQs
Who can seek care at the walk-in clinic?
Patients do not need to be part of the Holyoke Medical Group to seek care at the walk-in clinic.
What should HMO plan holders do before visiting?
If you have an HMO plan, your services must be authorized by your Primary Care Provider (PCP). Please contact them before visiting our walk-in clinic.
Which insurance plans are NOT accepted?
The following insurance plans are NOT accepted at HMC Walk-In Care: HNE Be Healthy, Mass General Brigham, and Tufts Health Together.
Seeks care at the Emergency Department for symptoms such as:
Any heart condition or severe chest pain; Change in mental status; Choking; Coughing or vomiting blood; Fever with a rash; Head or spinal injury; Loss of consciousness; Major trauma or burn; Seizures; Slurred speech; Stroke symptoms; Sudden dizziness, weakness or change in vision
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Chamber of Commerce / Bipper Media (Holyoke Medical Group Walk-In Care): 2.9/5 (29-30 reviews)
- SolvHealth / Apple Maps (Priority Urgent Care): 4.76/5 (2,280 reviews)
- Birdeye (Chicopee Urgent Care): 2.6/5 (231 reviews)
Patients praise
- Helpful, courteous, and professional staff and nurses
- Convenience of walk-in services and online booking features
- Efficient and timely care for some patients
- Effective diagnosis and treatment for acute conditions
Common complaints
- Difficulties with billing departments and insurance coverage
- Long wait times and misleading information regarding availability
- Complaints about provider attentiveness or perceived lack of thoroughness
- Administrative issues such as phone communication, prescription delays, and strict service requirements (e.g., ID/social security card)
"I left this past visit in tears because whatever provider saw me spent less than a minute in the room with me... I felt unheard and not taken seriously at all."
— LocalityBiz (Priority Urgent Care)"The worst service. They do not answer the phone, and I had to drive back over there to ask to get the prescription. Seen at 8am, still no script at 3."
— Chamber of Commerce (Holyoke Medical Group Walk-In Care)"From the receptionist to the care I received I couldnt have asked for a better outcome... I would highly recommend Holyoke hospital urgent care to anyone I care about."
— Chamber of Commerce (Holyoke Medical Group Walk-In Care)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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