McKenna & Caban Family Orthodontics

Orthodontics • Chicopee, MA • Multiple locations locations

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About

McKenna & Caban Family Orthodontics offers orthodontic care and Invisalign treatment in Western Massachusetts, serving Longmeadow, Feeding Hills, Chicopee, Belchertown, and Springfield. Based in Feeding Hills, MA, the practice emphasizes Invisalign and general orthodontic services.

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Clinic Type

Orthodontics

Address

Longmeadow, Feeding Hills, Chicopee, Belchertown, Springfield, MA

Phone

413-567-8180

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.mcfamilyortho.com/

Services Offered

Traditional braces for children and adults
Invisalign® clear aligner treatment
Orchestrate clear aligner treatment
Clarity™ SL clear self-ligating braces

Technology & Equipment

iTero Element
Invisalign treatment
Clarity SL braces

Team

Dr. Stephen McKenna, DDS/MD (as implied by orthodontic team) — Orthodontist
Dr. Michael Caban, DDS/MD — Orthodontist
Dr. Jeffrey Hage, DDS/MD — Orthodontist

Insurance & Payment

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Languages Spoken

English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Yelp: (not clearly stated in provided snippet) ((not clearly stated in provided snippet))
BBB: (not clearly stated in provided snippet) ((not clearly stated in provided snippet))
AAO Member Practice / National Orthodontic Registry: 4.4 out of 5 stars (12 Google patient reviews)
Chamber of Commerce: 3.0 Star Rating (4 reviewers)

Patients praise

Doctor/staff described as caring, friendly, and thorough
Good results/experience with orthodontic treatment (e.g., braces; adult treatment made “seamless” / timing for wedding)
Some reviews praise overall service

Common complaints

Complaints about rude staff and/or office manager not backing patients
Claims of being charged for work not needed / perceived over-treatment or wasted money
Receptionist described as bitter and discriminatory

"“Dr McKenna and his staff are wonderful… My fiance also came here… We would both highly recommend.”"

— localitybiz.com review excerpt

"“I went there and they made me pay way more for what I didn’t need… then they said I needed braces so we switched dentists…”"

— localitybiz.com review excerpt

"“the receptionist is a bitter and discriminates”"

— chamberofcommerce.com review excerpt

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

The Perfect Pair: Experience and Fresh Perspective | Kurt Kavanaugh Orthodontics — Sep 18, 2025
Family-Oriented Orthodontic Care for All Ages at Orthodontics on the Line — Jul 3, 2026
KLOwen Custom Braces | Canales Orthodontics — Oct 7, 2025

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.