Rothman Orthopaedics
Orthopaedic Surgery • Chester, PA
About
Rothman Orthopaedics in West Chester, PA offers orthopaedic surgery services including general orthopaedics, orthopaedic trauma and fracture care, orthopaedic oncology, and physical therapy. Located at 1234 West Chester Pike, Suite 102, the clinic is staffed by physicians and physician extenders. Cancellations must be made at least 24 hours in advance to avoid a $50 fee, and three no-shows may result in discharge from the practice.
Clinic Type
Orthopaedic Surgery
Address
1234 West Chester Pike, Suite 102, West Chester, PA 19382
Phone
(800) 321-9999
jennifer.lombardo@rothmanortho.com
Opening Hours
Monday - Friday: 8:00AM - 4:30PM
Services Offered
Team
Insurance & Payment
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Not specified on page
Languages Spoken
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FAQs
What is the No-Show & Cancellation Policy?
Our policy states cancellation must be made at least 24 hours in advance to avoid a $50 cancellation fee; no-shows may lead to discharge from the practice at the provider’s discretion.
No-Show & Cancellation Policy
1. If you need to cancel or re-schedule, you are requested to notify us as soon as possible, but no later than 24 hours in advance. Without this notification, you will be responsible for a $50.00 cancellation fee. Cancellation charges are not covered by insurance and are due and payable prior to any future appointments. 2. If your appointment is not canceled within 24 hours of your scheduled appointment time, you will be considered a “no show.” If you do not show for three appointments, you may be unable to schedule subsequent appointments and could be discharged from our practice at the provider’s discretion.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (West Chester Endoscopy): 4.8/5 (379)
- Penn Family Medicine West Chester: 2.8/5 (55)
- Birdeye (West Chester GI Assoc PC): 4.7/5 (338)
Patients praise
- professional and compassionate clinical staff
- high-quality medical expertise of physicians
- thorough treatment and clear communication from some providers
- convenience of specialized facilities
Common complaints
- billing and administrative coordination issues
- long hold times and poor responsiveness
- inconsistent appointment availability
- mixed nursing and bedside care quality
- concerns regarding front-desk professionalism
"Many patients commend the professionalism and efficiency of the staff... While visitors value certain healthcare providers' knowledge and friendly interactions, challenges remain regarding administrative coordination and responsiveness."
— US Digestive Health at West Chester reviews summary"I’ve been a patient here for five years and my experience has gotten worse and worse... I cannot get in to see [my doctor] for acute issues."
— Penn Family Medicine West Chester reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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