Pasadena Villa Outpatient Charlotte
Mental Health • Charlotte, NC • 1 location in Charlotte locations
About
Pasadena Villa Outpatient in Charlotte, North Carolina provides behavioral healthcare for adults 18 and older, offering partial hospitalization (PHP), intensive outpatient (IOP), evening IOP, and virtual IOP programs. The clinic treats complex mental health conditions including depression, anxiety, bipolar disorder, and personality disorders using evidence-based therapies. It accepts most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, and Humana, and offers private pay options.
Clinic Type
Mental Health
Address
Charlotte, North Carolina
Phone
877.936.2065
kiara.stephens@pasadenavilla.com
Opening Hours
Monday–Friday 8:00am–5:00pm; some locations offer Monday, Wednesday, Thursday evenings 4:00pm–7:00pm
Telehealth
Yes (V-IOP is virtual; E-IOP in-person evenings; overall telehealth-enabled options)
Emergency Care
24/7 availability
Services Offered
Insurance & Payment
In-network with listed plans; does not accept Medicare or Medicaid; accepts out-of-network benefits; VA Community Care Network participating provider
Private pay, Insurance coverage via in-network plans, Out-of-network benefits, Insurance
Languages Spoken
FAQs
Do I need a referral?
No referral is required unless your insurance specifically requests one.
Do you accept walk-ins?
No walk-ins; scheduling and privacy considerations apply.
How can I schedule an appointment?
Call and request a screening.
What should I expect during my first visit?
On your first visit, you’ll be greeted by the Office Coordinator and given a tour of the facility. You’ll learn where to store your items, access snacks and coffee, and where to meet with providers. After completing admissions documents, you’ll have a private intake session with a therapist to develop a treatment plan. Depending on availability, you may also meet with the medication provider.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Mindpath Health): 4.6/5 (708)
- Birdeye (LifeStance): 4.7/5 (106)
- LifeStance (Park Rd Location): 4.9/5 (391)
- Carolina Psychiatry: 4.9/5 (Not explicitly stated)
Patients praise
- High-quality, empathetic, and professional care from specific individual clinicians
- Significant improvement in mental health outcomes for patients with consistent providers
- Convenient access to both tele-health and in-person appointments
Common complaints
- Difficulty scheduling appointments or reaching office staff via phone/portal
- Administrative issues, including billing errors, overcharging, and strict no-show/late fee policies
- Unprofessional or rude staff interactions
- Inconsistent care and frequent appointment cancellations by the provider or clinic
- Concerns over poor communication regarding medication refills and treatment plans
"While I am very happy with my clinician, He is the only thing about this place that's good in my experience. The office staff as well as any patient interfaces, apps and schedulers are not something I would recommend..."
— Birdeye Review (Mindpath Health)"Dr Cameron Matthews was quick to make false assumptions without asking questions of understanding... You do not want to go to a provider for mental health and leave feeling unseen and unheard."
— LocalityBiz Review (Solari Mental Health)"I can say this practice has been a Saving Grace for me! They are so caring, and very professional! They truly care about their patients!"
— Carolina Psychiatry TestimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Outpatient Mental Health & Psychiatric Care in Charlotte, NC — Oct 17, 2025
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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