Primary Care | WVU Medicine

Primary Care • Charleston, WV

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Clinic Type

Primary Care

Address

—

Phone

855-778-2922

Email

mediarelations@wvumedicine.org

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://wvumedicine.org/our-care/primary-care/

Services Offered

Primary care
wellness exams
vaccinations
management of chronic conditions
health screenings
physical exams
minor procedures
same-day appointments
gynecologic exams
coordination of referrals
pediatric care
obstetrics care
family medicine
internal medicine
cardiovascular health
respiratory health
digestive health
renal health
hematologic health
musculoskeletal health
vascular health

Team

WVU Medicine Primary Care — Provider network

Insurance & Payment

—

Languages Spoken

English

FAQs

What does primary care cover?

Primary care provides routine and preventive medical care for people of all ages, including wellness exams, vaccinations, and management of chronic conditions.

What is the role of primary care providers?

They coordinate care, refer to specialists when needed, and help manage undiagnosed symptoms to support long-term well-being.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Mountaineer Family Medicine): 4.1/5 (75)
Healthgrades (Dr. E. Robie): 4.7/5 (24)
Healthgrades (Dr. Susan Cavender): 4.2/5 (20)
U.S. News & World Report (Dr. John P. Richards): 4/5 (59)

Patients praise

High provider knowledge and medical expertise
Compassionate and caring bedside manner of many physicians
Positive experiences with office staff and cleanliness in some settings
Effective management of chronic conditions and rare illnesses
Clear explanations of conditions and treatments by providers

Common complaints

Difficulties with appointment scheduling and wait times
Concerns regarding billing, insurance coverage, and perceived double-billing
Issues with provider communication, including feeling rushed or unheard
Negative experiences in emergency room settings, specifically regarding long wait times and facility conditions
Staff interactions sometimes described as rude or unhelpful

"She takes all the time needed to hear you... I have felt more compassion and understanding from her then I did with my dr I had for over 20 years."

— Patient review of Dr. Susan Cavender

"My father spent days in the emergency room because they did not have a bed for him... Watching him lie there without the most basic comfort was unbearable."

— Patient review regarding emergency room experience at CAMC General Hospital

"Talked over my mother, Rude and would not listen if you don't want to deal with people then you shouldn't try to be a doctor."

— Patient review of Dr. Leela Patel

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026. Own this clinic? Claim or correct this listing.