Charleston Family Practice
Internal Medicine • Charleston, IL • Since 1977 • 1 (Charleston Family Practice, a department of SBL Health Center) locations
About
SBL Charleston Family Practice refers to the Sarah Bush Lincoln (SBL) health system’s family medicine presence in Charleston, Illinois. While Sarah Bush Lincoln operates a network of clinics and a two-hospital system centered in Mattoon, IL, including locations across a 10-county area, the available highlights specifically mention the Mattoon-based HQ and various facilities, clinics, and services. The Charleston/Charleston-area designation may refer to a SBL-affiliated clinic network or partner practice within the broader SBL system, but the provided materials emphasize SBL’s main campuses in Mattoon and Vandalia, along with numerous clinics and regional services.
Clinic Type
Internal Medicine
Address
116 W. Buchanan Ave., Charleston, IL
Phone
217-345-7700
sblbillingquestions@sblhs.org
Opening Hours
Hours: 7 am to 5 pm – Monday through Thursday; 8 am to noon – Friday
Telehealth
The SBL Patient Portal is available through the Charleston Family Practice (telehealth/portal services not explicitly labeled as telehealth in text)
Services Offered
Team
Insurance & Payment
Languages Spoken
FAQs
Do you have a Patient Portal and what can I do with it?
The SBL Patient Portal is available through the Charleston Family Practice. Through this secure portal, you can: request an appointment with your doctor or advanced practice provider; request a medication refill; update your over-the-counter medications and allergies; view your test results; talk with your doctor’s office.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (SBL Charleston Walk-In Clinic): 2.5 star rating (53 reviews)
- WebMD (Sarah Bush Lincoln Charleston Family Practice): 0 ratings (Not provided (no ratings shown))
- Vitals (Sarah Bush Lincoln Charleston Family Practice): Provider ratings vary (individual physician ratings shown) (Not provided (no overall review count shown))
- Sarah Bush Lincoln provider listings (SBL Charleston Family Practice): Overall Satisfaction 4.9/5 (provider-level listing) (132 ratings (and 30 comments shown for one provider listing))
Patients praise
- Provider satisfaction scores reported on Sarah Bush Lincoln site for family practice/associated physicians
- Staff/program described positively in an SBL Living with Diabetes story that references a family medicine physician within the network
Common complaints
- Low star rating and multiple complaints are visible for an SBL Charleston clinic listing (walk-in clinic), including dissatisfaction, long waits, and complaints about care/behavior
- The WebMD listing shows no patient ratings for the family practice page (so review sentiment cannot be verified there)
"“Dissatisfied every time I come here... they truly do not know what they're doing”"
— Birdeye reviews for SBL Charleston Walk-In Clinic"“I gave them multiple chances... I will definitely be making the trip to Mattoon next time”"
— Birdeye reviews for SBL Charleston Walk-In Clinic"“Just wanted to give a shout out on an amazing employee... She exceeded my health care needs. Would recommend”"
— Birdeye reviews for SBL Charleston Walk-In ClinicSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
Information sourced from the clinic's website as of . Own this clinic? Claim or correct this listing.
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