Primary Care: A Patient-Centered, Team Approach

Primary Care • Champaign, IL

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About

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Clinic Type

Primary Care

Address

—

Phone

(309) 268-5200

Email

patient.relations@carle.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://carle.org/services/primary-care

Telehealth

Virtual Health (telehealth) services available

Emergency Care

Emergency care via hospital ED; call 911

Services Offered

Primary Care
Team-based care
Patient-centered care

Insurance & Payment

—

Languages Spoken

—

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Vitals: 4.5 out of 5 stars (4 reviews)
RateMDs: 5.0 out of 5 stars (14 reviews)
BestProsInTown: Not explicitly provided as an average, but noted high praise for individual providers (78 reviews)
HeyHealthClinics: 3.9 out of 5 stars (20 reviews)

Patients praise

appreciation for doctors who are attentive, patient, and good listeners
value in team-based, patient-centered care models
high satisfaction with specific, highly-rated primary care physicians
thorough explanation of treatment plans and conditions
supportive nursing and clinical staff interaction

Common complaints

occasional rudeness from front-desk or reception staff
long wait times in some departments
complex or frustrating billing practices
perceived lack of thoroughness in specific clinical encounters

"Dr. Pence is very knowledgeable and pleasant. She actually takes the time to answer questions. She explains her recommendations and works with you to make sure you understand and agree with her treatment plans."

— DocSpot review of Dr. Ari Pence

"After choosing Christie as my Primary Health Care Center in 2014 I finally filed a written complaint concerning several poor experiences. The result,..."

— HeyHealthClinics user review

"While some patients have experienced rudeness from a receptionist, the overall experience at Christie Clinic is marked by professionalism, care, and a willingness to listen."

— BestProsInTown review summary of Christie Clinic

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].